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11-22-2018
02:17 PM
Hello Katie O'Brien, can you please share what was the result of speaking with your CSM? We're missing MSI and interesting moments as well but we've had it previously ever since we deployed Marketo. From what it seems to us is that Marketo just turned it off without warning one day...
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10-02-2018
06:45 PM
Prefill is default Marketo landing page form prefill If there in reality was only 1 form filled out, the original association from that form will remain. That would be expected, non-weird behavior. "1 form filled out" - are referring to what was filled out by the already existent lead. However, the newer lead was created by filling out a form as well... So regardless what the case is, the newer lead filling out the form should have overwritten any previous cookie.
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10-02-2018
07:54 AM
So I tried recreating the scenario but I couldn't. I filled out a form as Person A first to associate the browser with Person A In the same browser, I filled out another form that triggers an email as Person B. In the same browser, I click on the link in the email sent to Person B The landing page shows information of Person B. And this should be expected, that Person B is the last one to fill out a form so the cookie should be associated with Person B What I'm seeing in those logs, and what I've been told, was that Person B clicks the link in email, but Person A's information showed up pre-filled on the landing page.
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10-02-2018
07:17 AM
Hoping someone can shed light on this weird cookie behaviour where lead record A clicks link in email but lead record B logs the visited webpage. Additional info: Lead ID 476512 already existed in database, lead ID 606533 was newly created. Activity occurred on iPhone. I've summarised the logs of the two leads into one. Time Lead ID Activity 19/09/2018 13:14 606533 filled out form and created 19/09/2018 13:14 606533 sent confirm email 19/09/2018 15:54 606533 clicked link 19/09/2018 15:54 476512 visited webpage 19/09/2018 16:01 606533 clicked link 19/09/2018 15:54 476512 visited webpage Screenshots below as well:
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