Re: Birthday Email is Sent Multiple Times

andream
Level 1

Birthday Email is Sent Multiple Times

I've set up an automated Birthday Email campaign following the instructions for two smart campaigns provided by the Sending a Birthday Message post. Both smart campaigns are set so each person can only run through the campaigns once every 364 days. However, on the person's birthday, the birthday email is sent to each person multiple times until the communication limit is reached. Why is this email being sent multiple times?

 

Batch Campaign

Notes: 1/1/1900 is sometimes used as a default date if DOB is empty. The countries are limited to only North & South America for time zone reasons. 

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Trigger Campaign (inactive until I resolve the issue)

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5 REPLIES 5
SanfordWhiteman
Level 10 - Community Moderator

Re: Birthday Email is Sent Multiple Times

Please show the Activity Log where the Send Email is logged multiple times.

 

(In general I don’t like this method of doing Birthday Emails as having people in long Wait steps can be needlessly confusing. But let’s figure out what’s actually happening with your setup before replacing it.)

andream
Level 1

Re: Birthday Email is Sent Multiple Times

Activity log is below:

 

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SanfordWhiteman
Level 10 - Community Moderator

Re: Birthday Email is Sent Multiple Times

And showing the Request Campaign calls?

andream
Level 1

Re: Birthday Email is Sent Multiple Times

See below. Thanks!

 

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Darshil_Shah1
Level 10 - Community Advisor + Adobe Champion

Re: Birthday Email is Sent Multiple Times

Just to be clear, do you see just one Request Campaign activity in the log or are there others below the one in the snapshot?