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Issue Description An Engagement Program failed to send an email in the nurture stream.   Issue Resolution Check the approval date of the email against the date of the last engagement cast. If the email was unapproved at the time, or was not activated as content, the email would not have been sent.   Is this article helpful ? YesNo
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Issue Description Email Program Audience is different than delivered email amount Issue Resolution The audience number doesn't refresh or update once the Smart List is created, so the number of qualified people can change between then and sending the email. That is normal. If you want to double check the people, you can click the refresh button on the Audience pane of the email program just before sending, or create a separate Smart List with the same filters just before you send the email.
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Issue Description After running an A/B test, some Lead records appear to have received both Test and Winner.   Issue Resolution In an A/B test , the sample size of the audience is sent the variants, and then for the winner: the entire audience minus the test audience is sent the Winning email.   So let's say that you received both Test and Winner. This means you have duplicate records in the database.   Marketo is designed to not send duplicate leads the same email at the same time .   So one of the duplicates is qualified for the Test, and then when the Winner is sent, it's the total audience minus the test audience, the Winner is sent to the duplicate record.   This above situation can apply to Lead Records as well, because of duplicates with the same email address, but also duplicate records that may have a FWD set up between them (record B emails FWD to Record A email address).   Because this is expected from the design decision, the resolution is to deduplicate your database. Is this article helpful ? YesNo
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Issue Description The "View In Browser" link gives an error "Customer does not belong to any POD" when clicked in the Email Preview or in exported email HTML. Issue Resolution When you Preview an Email you are viewing the layout of the email, but system tokens will not function. This is also true of exported HTML. When you send a Sample Email, you can test the the system tokens {{system.viewAsWebpageLink}} as though you were the customer.
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Issue Description The {{member.webinar url}} does not populate when a webinar confirmation email is sent by an Email Program. Issue Resolution If you use an Email Program within an Event program to send a confirmation email that uses the {{member.webinar url}} token, the token will not populate.  This is because the token can only look up one level of program membership, the membership of the Email Program, and cannot see past that to the membership of the Event.  Instead, you will need to send the webinar confirmation via a Smart Campaign within the Event program instead.
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