We would like to be able to put Marketo user accounts in deactivated status without having to count that person as a seat within our contracted amount. We like being able to see who exactly made a change to Marketo activities even if that person is no longer with the company. Right now, we have 25 contracted user seats (including API users), so we are challenged on being able to keep the user activity history while also staying within our contracted user limits.
Our recommended solution is to standardized a deactivated user role and not count users with that role in the contracted limits. We also recommend not including the API users within the contracted limits.
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