Email editor 2.0: support tokens in the preheader

[Grégoire_Miche2]

The new preheader feature (in email properties dialog) does not support tokens. It would be great if it could.

-Greg

[Frank_Breen2]

Greg, what client is it not working for you in, what experience do you see, I use Text tokens and it works for me in Gmail. I double checked to see if it supported Rich Text tokens too and get the same experience, happy to test more:

Gmail

Token

Email

[Grégoire_Miche2]

HI Frank,

This is not supported and cause some errors... See this: Problem with Lead.First Name Token in an email Preheader

-Greg

[Frank_Breen2]

Thanks Greg, I rechecked and you're correct {{lead. tokens don't work, but the unfortunate thing is that normal tokens do work for me in Gmail, but if Justin confirms that tokens don't work I may remove as I'm only rolling out new tokenized templates and still am testing.

[Justin_Cooperm2]

I have an enhancement ticket filed for this. I'll update you when I know more about the ETA.

[Anonymous]

Has this ever been addressed? We are encountering the same issue in our organization now.

[Grégoire_Miche2]

Not AFAIK.

-Greg