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Constantly finding faults with Marketo

Question asked by 4fa8060e2be6ac783092a275b8d22a5c26fa3bb2 on Sep 21, 2016
Latest reply on Nov 28, 2016 by Joe Reitz

I know most of you here are Marketo evangelists, but I have had nothing but issues with them since our signup about two months ago. My account manager is great, but there are SO many technical bugs and problems that no one seems to be able to provide an answer for - to the point that we have only been able to send one email in the past two months.

 

Is this common, and is there hope, or has it been consistently getting worse (for those users who have been here for a while)? I'm so frustrated because I was Marketo's biggest advocate internally, and I just feel like I hit a wall every time I try to show off a capability that *should* be working. 

 

Please can you tell me your experiences with them, and do you have any recommendations on how to escalate things - I'm just at my wits end.

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