Custom object does not create a separate record

A document by KCS Integration on behalf of Chris Coel on Mar 20, 2018Last modified by Roxann McGlumphy on Mar 21, 2018
Version 2Show Document
  • View in full screen mode

Issue Description
Custom object does not create a separate record, it just updates an existing object

 

Issue Resolution
Be sure you have a ede-duplication field setup on the custom object. If you have a de-dupe field enabled and on the object, be that the value for the de-dupe field is unique.

 

 

Examples of good unique values:

  • VIN #
  • a serial number
  • any trait unique to the record/object

 

Examples of bad field types:

  • Product model #s
  • Colors
  • Other traits shared by multiple records

 

 

Attachments

    Outcomes