Custom object does not create a separate record

A document by KCS Integration on behalf of Chris Coel on Mar 20, 2018Last modified by Roxann McGlumphy on Mar 21, 2018
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Issue Description
Custom object does not create a separate record, it just updates an existing object


Issue Resolution
Be sure you have a ede-duplication field setup on the custom object. If you have a de-dupe field enabled and on the object, be that the value for the de-dupe field is unique.



Examples of good unique values:

  • VIN #
  • a serial number
  • any trait unique to the record/object


Examples of bad field types:

  • Product model #s
  • Colors
  • Other traits shared by multiple records