Form Pre-Fill is not working on when tested from sample emails

A document by KCS Integration on behalf of Leo Baltazar on Mar 11, 2018Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
You click on a link in a sample email to test form pre-fill, but when you do, the form is not pre-filled.


Issue Resolution
When sending sample emails, the send sample feature does not generate links which are captured by the web browser, so the form pre-fill information is not passed.

The test needs to be performed by sending an email using one the features below:

    • Single Flow Action "Send Email" in a Smart List
    • A Smart Campaign
    • An Email Program


Once a live email has been sent and not a sample email, the tracked link which contains the mkt_tok passes the lead info and the form will now pre-fill with that lead's information until the cookies are cleared, a new browser is used or an incognito browser is used.


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