Recommended Content not displaying when using 'category' specific filters

Version 2

    Issue Description
    Recommended Content not displaying in web pages or landing pages when using “category” as a configuration parameter in your recommendation template code to recommend only specific content for the output in the Rich Media template.

     

    Example code:


    rtp("set", "rcmd", "richmedia",
        {
            "template1":
            {
                "rcmd.title.text": "RECOMMENDED CONTENT",
                "category" : ["French", "German", "Dutch"]     // Category specific filter looking for French, German and Dutch recommendations.
            }
        }
    );

     

    Issue Resolution
    You would need to ensure that the content for those specific categories have been enabled for 'Web Rich Media'.

     

    A guide image on where to enable a content for Web Rich Media

     

     

     

    Here is an article on how to enable the content for Web Rich Media. https://docs.marketo.com/display/public/DOCS/Enable+Predictive+Content+for+Web+Rich+Media

     

    Who This Solution Applies To
    Content AI / Predictive Content users who customised their content AI code