Recommended Content not displaying when using 'category' specific filters

Version 2

    Issue Description
    Recommended Content not displaying in web pages or landing pages when using “category” as a configuration parameter in your recommendation template code to recommend only specific content for the output in the Rich Media template.


    Example code:

    rtp("set", "rcmd", "richmedia",
                "rcmd.title.text": "RECOMMENDED CONTENT",
                "category" : ["French", "German", "Dutch"]     // Category specific filter looking for French, German and Dutch recommendations.


    Issue Resolution
    You would need to ensure that the content for those specific categories have been enabled for 'Web Rich Media'.


    A guide image on where to enable a content for Web Rich Media




    Here is an article on how to enable the content for Web Rich Media.


    Who This Solution Applies To
    Content AI / Predictive Content users who customised their content AI code