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Unknown cause of lead merge (leaddb) - Expert knowledge required!

Question asked by Sean Richards on Mar 25, 2019
Latest reply on Jul 9, 2019 by Sean Richards

I just converted a lead to a contact in Salesforce, and then the record triggered a score update:

 

score-merge.png

 

This is despite having a criteria on our score triggers (which are global, not campaign specific) to exclude the "Lead merge" reason.

 

download.png

Funny enough as I write this I've noticed that the Reason value in this latest "Merge" has a different string to the existing exclude criteria, although I was sure that the exclude string I had in place was the correct one to exclude Merges.

 

Can anyone confirm that this new reason value "Merge (leaddb)" is the value for a conversion, rather than a merge?

 

I feel we're deep in the Marketo dark arts here, so please shed some light!!

 

Thanks to all in advance.

Sean

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