I just converted a lead to a contact in Salesforce, and then the record triggered a score update:
This is despite having a criteria on our score triggers (which are global, not campaign specific) to exclude the "Lead merge" reason.
Funny enough as I write this I've noticed that the Reason value in this latest "Merge" has a different string to the existing exclude criteria, although I was sure that the exclude string I had in place was the correct one to exclude Merges.
Can anyone confirm that this new reason value "Merge (leaddb)" is the value for a conversion, rather than a merge?
I feel we're deep in the Marketo dark arts here, so please shed some light!!
Thanks to all in advance.