3 Replies Latest reply on Feb 4, 2019 3:48 PM by Grant Booth

    Removing Name But Keeping SFDC Link in Alert Notifications?

    Tammy Chan

      Hi

       

      Currently when someone fills out a form, a notification is sent w/ their name and their name links to SFDC and Marketo record. When someone requests to be deleted from our systems (per GDPR), we'll also need to track down anyone that may have forwarded any notifications w/ the person's name associated. The concern is if this gets missed and an email notification w/ their engagement w/ us exists in someone's email. How is everyone else dealing w/ this? 

       

      Is there a way to remove a person's full name in an email alert notification of a lead, but keep the link to SFDC/Marketo? I tried looking up a token for the SFDC link or Marketo Link, but that doesn't seem to be an option b/c it is bunched in this token: {{SP_Send_Alert_Info:default=No details available at this time}}