5 Replies Latest reply on Mar 9, 2018 12:53 PM by Carl Ducharme Delafontaine

How to expend a text area in a change data value flow step?

Carl Ducharme Delafontaine Mar 8, 2018 8:57 AM

Hello,

When using a ''Change Data Value'' flow step in a smart campaign, the text area to enter the new value is really small. I'm wondering if it is possible to expend the size of the text area ? The reason is I'm using a custom text field from our CRM to provide a description when sending new leads to our sales reps. However, when adding the description in the flow step, the text box is too small and I have to copy and paste the text in a text editor every time.

Anyone has a way to resize the text area ?

This is how my custom field looks like in the lead detail section

Thanks in advance!

Carl

Re: How to expend a text area in a change data value flow step?

Josh Hill Mar 8, 2018 9:41 AM (in response to Carl Ducharme Delafontaine)

No. You just have to paste it in.
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Re: How to expend a text area in a change data value flow step?

Sanford Whiteman Mar 8, 2018 12:59 PM (in response to Carl Ducharme Delafontaine)

The bigger problem is that the text input strips out line breaks (real text line breaks, not <br>s). But Carl, I happen to know you have a tool that can fix this if you populate the field via webhook instead of via Change Data Value.
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- Re: How to expend a text area in a change data value flow step?
  
  Carl Ducharme Delafontaine Mar 9, 2018 8:10 AM (in response to Sanford Whiteman)
  
  Hello Sanford,
  
  I agree with you, this is a bit of an issue when sending long descriptions. However, I didn't know that I could use <br>s and webhooks to fix this problem. Thanks for the feedback! Do you happen to have an example that explains how to do it using webhooks ?
  
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  - Re: How to expend a text area in a change data value flow step?
    
    Sanford Whiteman Mar 9, 2018 11:40 AM (in response to Carl Ducharme Delafontaine)
    
    Sure, in JavaScript (i.e. your FlowBoost template) use backticks and then line break literals are supported:
    
    var personNotes = `This note has multiple lines.`
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    - Re: How to expend a text area in a change data value flow step?
      
      Carl Ducharme Delafontaine Mar 9, 2018 12:53 PM (in response to Sanford Whiteman)
      
      Hello Sandford,
      
      Thanks for providing an example. Next time, I'll try using this for my description.
      
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