8 Replies Latest reply on Apr 26, 2017 6:29 AM by 461abc4f1bd515770aedc18ac7f4ef68e5f41a2f

    Daily 'Web Services Error' (20023 & 20024)

      Hi all - Not sure if this is the right place, but I haven't been able to find any similar issues and I was hoping someone may be able to help out.


      Every day, we receive web services errors 20023 and 20024 from the SOAP API, which are:


      20023 - Rate Limit Exceeded (The number of calls in the past 20 seconds was greater than 100)

      20024 - Concurrency Limit Exceeded (The number of concurrent calls was greater than 10)


      The descriptions of the errors in Marketo's documentation are pretty self-explanatory, but I'm having trouble identifying the root cause. As far as I know, there isn't anyway to identify exactly what calls are causing these issues to arise.


      So I guess my questions are:


      1. Has anyone else run into a similar issue?

      2. Is there somewhere to find more information so I can diagnose the root cause?

      3. What are the best practices for staying within the Rate/Concurrency limits?