Nicol_Maurer

I just cloned an email that I use every month; I just change the image and copy slightly. Today I cloned it to use again, but the template is practically blank. There is one element (the rep signature) at the bottom, but everything else is gone. I sent a sample of it to myself, and it looked fine, b...

I am wondering if anyone has seen this behavior: we saw a spike in traffic to our website, but had not sent out a marketing email on that particular day. After some investigating, I found a handful of contacts who's activity showed thousands of clicks to links in an email. The email in common happen...

I was wondering if anyone knew the standard system Smart List for Possible Duplicates? Ours has been edited from the original, and I'm not sure what it was. Currently, I just have "duplicate fields" on email address, but I seem to recall there being more.

I'm wondering if anyone has had this same issue. We were sold on moving to a dedicated IP when renewing our last contract, especially since we send a large volume of emails. We were usually in the 85-90% deliverability range, but in the first month after our IP warming, we are closer to 50%. It's be...

I had a few new leads come in without any other information besides an email address, with an action that they filled out a form--but it's the unsubscribe form. I see no other activity for these leads; as in, they were never sent an email to opt out of in the first place. Anyone see something I'm mi...

my webmaster just informed me that he had changed several urls that I had been using throughout many of my nurture campaigns. Other than going through and editing each one individually, does anyone know if MKTO has a feature to mass-update hyperlinks that are being used in multiple emails? I didn't ...