Nicol_Maurer

Nicol_Maurer · ‎03-26-2020

I just cloned an email that I use every month; I just change the image and copy slightly. Today I cloned it to use again, but the template is practically blank. There is one element (the rep signature) at the bottom, but everything else is gone. I sent a sample of it to myself, and it looked fine, but it's impossible to edit when it's invisible! Anyone else run into this?

Nicol_Maurer · ‎03-11-2020

I am wondering if anyone has seen this behavior: we saw a spike in traffic to our website, but had not sent out a marketing email on that particular day. After some investigating, I found a handful of contacts who's activity showed thousands of clicks to links in an email. The email in common happened to be a nurture email that has already been sending for a few months, and the links being clicked within that email varies. None of these contacts are "new," in fact, many are established, semi-engaged contacts. I will also note that out of around 20 of these offenders, there were 2 groups of 6 that shared the same email domain.

Nicol_Maurer · ‎02-25-2020

I was wondering if anyone knew the standard system Smart List for Possible Duplicates? Ours has been edited from the original, and I'm not sure what it was. Currently, I just have "duplicate fields" on email address, but I seem to recall there being more.

Nicol_Maurer · ‎02-18-2020

I'm wondering if anyone has had this same issue. We were sold on moving to a dedicated IP when renewing our last contract, especially since we send a large volume of emails. We were usually in the 85-90% deliverability range, but in the first month after our IP warming, we are closer to 50%. It's been a disaster. It feels like it just gets worse and worse. The suggestion was to buy one of their consulting packages to help. I feel like we've been somewhat nickel-and-dimed, and my company is NOT keen on spending more money to dig us out of a problem that didn't exist prior to this move we were sold on.

Nicol_Maurer · ‎08-14-2019

I pull new leads every day to gauge response by our sales reps. I feel like if this were an alias, or email forwarding issue, that it would happen either sporadically, or I would see it more often in my daily reports. In this particular case, I saw several for one day after never encountering this issue prior.

Nicol_Maurer · ‎08-13-2019

I had a few new leads come in without any other information besides an email address, with an action that they filled out a form--but it's the unsubscribe form. I see no other activity for these leads; as in, they were never sent an email to opt out of in the first place. Anyone see something I'm missing?

Nicol_Maurer · ‎02-04-2019

Thanks! Yes, much too late in this case. He did use many redirect rules, but in some cases he completely eliminated the pages.

Nicol_Maurer · ‎02-04-2019

my webmaster just informed me that he had changed several urls that I had been using throughout many of my nurture campaigns. Other than going through and editing each one individually, does anyone know if MKTO has a feature to mass-update hyperlinks that are being used in multiple emails? I didn't find anything myself, but just checking to see if someone knew a secret. Would be a great feature to have if we don't already!

Nicol_Maurer · ‎11-28-2018

Thanks for this information. I may be back to square one then. We were supposed to have sent this out yesterday, now pushed to tomorrow.

Nicol_Maurer · ‎11-28-2018

I'm not triggering an unsubscribe, just adding them to a list that I can in turn use as a suppression list from that particular brand.

Nicol_Maurer · ‎11-28-2018

Though I was able to send them to the correct LP domain for the unsub page, I was unable send them to the same correct domain for the confirmation page. I was able to create a LP with the correct domain for the unsub confirmation--so we're treating it as a one-click unsub. If they visit the page, I add them to a suppression list for that domain, but we may still retain them to receive material from our original brand. Fortunately, we won't be sending much from any of the other domains, so this is a manageable solution for us.

Nicol_Maurer · ‎11-27-2018

I really appreciate all the helpful information posted here, and I've bookmarked your post, Sanford. For our purposes, especially since we won't be very active with the additional brands, I am sending the unsubscribes to a confirmation page that will add them to a list and unsubscribe them from that particular brand.

Nicol_Maurer · ‎11-27-2018

I have removed all the redirects. What I'm now trying to accomplish is after someone submits an unsubscribe via this link: http://financing1.bizcashadvances.com/UnsubscribePage.html they will see this page: http://financing1.bizcashadvances.com/UnsubscribeConfirm.html Right now they see this one: http://financing1.balboacapital.com/UnsubscribeConfirm.html

Nicol_Maurer · ‎11-27-2018

I appreciate any help I can get. After 3 escalations, support has ceased communications with me. And you are correct that our IT team has had no previous experience with this. The Domain Alias is: financing1.bizcashadvances.com. Here are the rules for both Unubscribe (which works fine) and the Unsubscribe Confirm, which defaults to our primary confirmation url.

Nicol_Maurer · ‎11-27-2018

My IT team has set this up, but I still cannot access the secondary domain, nor publish.

Nicol_Maurer · ‎11-26-2018

The three additional brands should remain anonymous from our original. I had tried to create a new unsubscribe page per brand, but I've not been able to create any landing page that doesn't contain our original brand domain in the url.

Nicol_Maurer · ‎11-21-2018

Nevermind--that didn't work either.

Nicol_Maurer · ‎11-21-2018

Sorry, this is probably why support doesn't understand me either!!! our primary is solutions1.balboacapital.com our secondary, the one I would prefer this to navigate to is: solutions1.bizcashadvances.com. In all my emails, I use the full https url appended with various tracking. Are you saying I should be linking it to the cname in the email copy?

Nicol_Maurer · ‎11-21-2018

This url (with new branding domain) https://www.bizcashadvances.com/ is actually going here: https://www.balboacapital.com/ , which is our primary domain's homepage.

Nicol_Maurer · ‎11-21-2018

We recently added a new branding domain, in addition to our original domain--however we wish to keep these entities separate. In setting up an email send program, I have chosen the new branded domain for it to be sent from and inserted links to the new domain within the email itself. When I click the link from the preview screen it will navigate to the correct website. When I test the links from a test email, they all default to our original, incorrect homepage. Anyone dealt with this?

Nicol_Maurer · ‎11-13-2018

We have set up 3 new microsites under a different brand, and will be marketing to them separately from our original company domain. I have always used my unsub system token in my emails, but will now need the domains to reflect the new names--because when you reach the unsub landing page, our domain name is included in the url. This also includes the "view in browser" token has our name in the tab label. These items were set up when we onboarded, so I'm unfamiliar with where these are located or how to toggle them/change them.

Nicol_Maurer · ‎11-13-2018

Thank you!!!

Nicol_Maurer · ‎11-13-2018

I apologize: my tech team took care of that part of it. I actually figured this one out soon after posting--that I'm able to toggle within the email itself. (I couldn't delete my initial question.) Thanks for your help!

Nicol_Maurer · ‎11-13-2018

We are in the process of adding domains (microsites) and will be sending email out from these other brands. We have the first cname set up--is there additional munchkin code that needs to be added to the new microsite? How/where is it generated if needed?

Nicol_Maurer · ‎11-13-2018

We are in the process of setting up additional microsites with different branding and different cname. My question is, now we want to send email from the other domain/cname in addition to our default. How/where would this be set?

Nicol_Maurer · ‎08-14-2018

I had someone send an email back to me asking to unsubscribe them. Most of the time, I will simply use the unsubscribe link in the email rather than go and find them in MKTO and do it manually. I've notice that when I click the link, the unsubscribe page is HUGE!!! It's as if someone increased the resolution by 400%.Has anyone else noticed this? What gives?

Nicol_Maurer · ‎03-28-2018

Thank you! I just wanted to make sure I wasn't missing those folks that may have been created in SF, rather than those that came in directly to MKTO via a form fill.

Nicol_Maurer · ‎03-28-2018

Thank you!!!

Nicol_Maurer · ‎03-28-2018

We are relatively new to Salesforce, and up until now had never had a sync with our CRM. In re-setting up some of my nurture campaigns, I'm wondering if I should include the "Person is Pushed to MKTO" as a trigger. May I assume that these are leads/contacts created in Salesforce that are NOT already in MKTO?

Nicol_Maurer · ‎07-24-2017

Prior to our switch to Salesforce, we were manually pushing in records from our CRM. If they were unowned (owned by marketing) accounts, we had logic that "assigned" these contacts to a fake sales rep--rather than have emails come from "marketing." We dynamically populate the reps' information in the emails, and any replies to unowned accounts are routed to a marketing inbox that is monitored by marketing and assigned out if necessary. Now that we are synced with Salesforce, any unowned accounts are populated with owner names and emails such as as "Marketing User," or "Data Administrator." I would prefer not to have to send my batch emails separated by owned and unowned accounts due to the filtering out of random unowned account owner information populating into the emails. And it absolutely does not work for my triggered nurture campaigns. I had tried Velocity script tokens, but the logic ended up breaking the send. Has anyone tried to change the data in the sales owner fields to a user that doesn't actually exist? I have racked my brain trying to figure out a way to do this simply.

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Date Last Visited	‎02-09-2021 11:11 AM

Date Registered	‎11-15-2013 01:06 PM
Date Last Visited	‎02-09-2021 11:11 AM
Total Messages Posted	61
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Top Badges Earned

Cloned email is blank

One contact clicked a link thousands of times

Possible Duplicates Smart List

Poor deliverability and dedicated IP

Re: New lead unsubscribed without ever receiving a...

New lead unsubscribed without ever receiving an em...

Re: Updating multiple hyperlinks

Updating multiple hyperlinks

Re: New Sending Domain Needs New Unsub Page

Re: New Sending Domain Needs New Unsub Page

Re: New Sending Domain Needs New Unsub Page

Re: New Sending Domain Needs New Unsub Page

Re: New Sending Domain Needs New Unsub Page

Re: New Sending Domain Needs New Unsub Page

Re: New Sending Domain Needs New Unsub Page

Re: New Sending Domain Needs New Unsub Page

Re: New branding domain, all links in emails defau...

Re: New branding domain, all links in emails defau...

Re: New branding domain, all links in emails defau...

New branding domain, all links in emails defaultin...

New Sending Domain Needs New Unsub Page

Re: Additional Domains

Re: Sending Under Different Domain

Additional Domains

Sending Under Different Domain

EXTRA-LARGE Unsubscribe Page

Re: "Person is Pushed to MKTO" Trigger

Re: "Person is Pushed to MKTO" Trigger

"Person is Pushed to MKTO" Trigger

Change data in lead owner field