I just cloned an email that I use every month; I just change the image and copy slightly. Today I cloned it to use again, but the template is practically blank. There is one element (the rep signature) at the bottom, but everything else is gone. I sent a sample of it to myself, and it looked fine, but it's impossible to edit when it's invisible! Anyone else run into this? ... View more

I am wondering if anyone has seen this behavior: we saw a spike in traffic to our website, but had not sent out a marketing email on that particular day. After some investigating, I found a handful of contacts who's activity showed thousands of clicks to links in an email. The email in common happened to be a nurture email that has already been sending for a few months, and the links being clicked within that email varies. None of these contacts are "new," in fact, many are established, semi-engaged contacts. I will also note that out of around 20 of these offenders, there were 2 groups of 6 that shared the same email domain. ... View more

I was wondering if anyone knew the standard system Smart List for Possible Duplicates? Ours has been edited from the original, and I'm not sure what it was. Currently, I just have "duplicate fields" on email address, but I seem to recall there being more. ... View more

I'm wondering if anyone has had this same issue. We were sold on moving to a dedicated IP when renewing our last contract, especially since we send a large volume of emails. We were usually in the 85-90% deliverability range, but in the first month after our IP warming, we are closer to 50%. It's been a disaster. It feels like it just gets worse and worse. The suggestion was to buy one of their consulting packages to help. I feel like we've been somewhat nickel-and-dimed, and my company is NOT keen on spending more money to dig us out of a problem that didn't exist prior to this move we were sold on. ... View more

I had a few new leads come in without any other information besides an email address, with an action that they filled out a form--but it's the unsubscribe form. I see no other activity for these leads; as in, they were never sent an email to opt out of in the first place. Anyone see something I'm missing? ... View more

my webmaster just informed me that he had changed several urls that I had been using throughout many of my nurture campaigns. Other than going through and editing each one individually, does anyone know if MKTO has a feature to mass-update hyperlinks that are being used in multiple emails? I didn't find anything myself, but just checking to see if someone knew a secret. Would be a great feature to have if we don't already! ... View more

We are in the process of setting up additional microsites with different branding and different cname. My question is, now we want to send email from the other domain/cname in addition to our default. How/where would this be set? ... View more

I had someone send an email back to me asking to unsubscribe them. Most of the time, I will simply use the unsubscribe link in the email rather than go and find them in MKTO and do it manually. I've notice that when I click the link, the unsubscribe page is HUGE!!! It's as if someone increased the resolution by 400%.Has anyone else noticed this? What gives? ... View more

We are relatively new to Salesforce, and up until now had never had a sync with our CRM. In re-setting up some of my nurture campaigns, I'm wondering if I should include the "Person is Pushed to MKTO" as a trigger. May I assume that these are leads/contacts created in Salesforce that are NOT already in MKTO? ... View more

Prior to our switch to Salesforce, we were manually pushing in records from our CRM. If they were unowned (owned by marketing) accounts, we had logic that "assigned" these contacts to a fake sales rep--rather than have emails come from "marketing." We dynamically populate the reps' information in the emails, and any replies to unowned accounts are routed to a marketing inbox that is monitored by marketing and assigned out if necessary. Now that we are synced with Salesforce, any unowned accounts are populated with owner names and emails such as as "Marketing User," or "Data Administrator." I would prefer not to have to send my batch emails separated by owned and unowned accounts due to the filtering out of random unowned account owner information populating into the emails. And it absolutely does not work for my triggered nurture campaigns. I had tried Velocity script tokens, but the logic ended up breaking the send. Has anyone tried to change the data in the sales owner fields to a user that doesn't actually exist? I have racked my brain trying to figure out a way to do this simply. ... View more