Carl_Delafonta2

Hello Michel,Thank you for your response. That's what I will do for now.Carl

Hi Justin Cooperman​,I still have some concerns related to this issue. I have seen some cases where the {{lead.First Name}} token generated the wrong name in the body of an email and in the email subject line. It happened for one of our nurture email. You can see the ticket I have open with Marketo ...

Hi Justin,Thank you for you input. This is something I didn't know. I will talk to our web integrator and ask him to add the preheader in our templates.Thanks for your help guys!Carl

Hi Sanford,I have seen some cases where the wrong lead first name was part of the email send, but also some cases where the wrong first name was not part of the email send. However, in all cases, the wrong lead first name was from a lead in our database.

Hi Sanford,In my exemple, it was ''bj'' but the name changes once in a while. I had the issue with other first names as well. But yes, all the first names that I have seen so far where from leads in our database.The issue is not happening for just one email but many emails that we are sending. I hav...

Hi Michel,Thank you for your response. I didn't know about this. I just moved it to the products section. My preheader is set using Marketo build-in feature in email 2.0. I still haven't figured out why the issue is happening once in a while. Do you have any ideas ?Thank you!Carl