So I have a lead nurture campaign in Marketo. If somebody submits a form on our landing page to get a quote for our product, their record is passed to Salesforce, which connects to Marketo and then will automatically send that person an email with their quote information. The quote then leads to an application, However if the person fails to complete their application they are then entered into our lead nurture campaign which consists of 5 emails that get sent over a span of 30 days.   Within these emails there is a CTA button that will bring them back to the landing page to submit a new quote form and hopefully begin an application for our product. We have a rule in the Smart Campaign flow that removes leads from the campaign who complete their application (Application Status) so that we are not emailing people who have already completed the app. The issue I'm having is, say someone submits a quote on Tuesday and a record is created in Marketo, but they don't start an application. They will receive a lead nurture email on Wednesday asking them to continue their application. They click the link and fill out the form again, thus creating a duplicate record in Salesforce/Marketo. This time however they go all the way and complete the application. This should unenroll them from the lead nurture campaign. The issue is that because we have duplicate records, the second person would get unenrolled, but the first record is still live because their Application Status didn't change on that record, only the second record and the first contact will still be sent emails asking them to complete an application they've already completed.   Is there a way where I could set up a rule that says if one persons "Application Status" is a certain value, update it to all contacts that Application Status have the same email address?     I know the bigger issue is the duplicate values, but just looking for a workaround now.   Thanks, Jim ... View more

Hello, I created an email in Marketo and one of the images I am using is getting cutoff in Outlook. I know Outlook causes all sorts of problems but was wondering if there was a quick solution to this. Originally I had this image in a table and it worked fine but when using a table it does not render correctly for mobile as it extends out past the screen and widens the whole email.  I thought it would be better to just use a regular image. Pictures and HTML below.        <tr class="mktoModule" id="JH_DTC_Body_Copy_Lower_Module19277934-a318-456e-a955-4751ccba0dee" mktoname="JH DTC Body Copy Lower Module-1" align="center"> <td> <table class="block-grid"> <tbody> <tr> <td class="mktoText" id="JH_DTC_Body_Copy_Lower19277934-a318-456e-a955-4751ccba0dee" mktoname="JH DTC Body Copy Lower" style="font-size: 16px; mso-line-height-alt: 24px; padding: 10px 20px 5px 20px"><p><img src="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/JHV AW.png" alt="JHV AW.png" height="117" width="425" style="display: block; margin-left: auto; margin-right: auto;" /></p></td> </tr> </tbody> </table> </td> </tr>     ... View more

Some Background: I have a campaign that sends email and text message notifications to customers who have missed a monthly  payment for our subscription. This campaign is made up of an email that sends day 1 and a text message that sends day 2. A lot of our customers fail to provide an email address to us so our best method is to text. However, with our reporting we can only report on Email deliverability, not text.   The issue: So for those who do not have an email address I set up a rule in Marketo that says "If email is blank change to this email address "missedpayment@mycompany.com", a dummy email, just so we can report on it.  However, I'm noticing the peoples emails change, but the email within the campaign fails to send to this address. It worked in the past, but no longer does. Could it have been blocked by Marketo servers for sending too many times?  If so how can I fix? ... View more

Hello, I have created an email template within Marketo. When previewing and sending tests it looks great in all platforms, (mobile Gmail, Yahoo etc) except for Outlook. I know Outlook is always wonky when it comes to HTML and emails, but in this case it seems worse than normal. I've talked to a few developers on my team and they cannot seem to solve. Was wondering if anyone has a solution.  Screenshots attached below: Outlook Rendering How it previews in Marketo: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional //EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:v="urn:schemas-microsoft-com:vml"> <head> <meta content="text/html; charset=utf-8" http-equiv="Content-Type" /> <meta content="width=device-width" name="viewport" /> <meta content="IE=edge" http-equiv="X-UA-Compatible" /> <meta name="color-scheme" content="light dark"> <meta name="supported-color-schemes" content="light dark"> <link href="https://fonts.googleapis.com/css?family=Roboto" rel="stylesheet" type="text/css" /> <style type="text/css"> :root { color-scheme: light dark; supported-color-schemes: light dark; } </style> <style type="text/css"> body { margin: 0; padding: 0; font-family: 'Roboto', Tahoma, Verdana, Segoe, sans-serif; color: #282b3e; line-height: 1.5; background-color: #fafafa; } table { background-color: transparent; } table, td, tr { vertical-align: top; border-collapse: collapse; } .block-grid { margin: 0 auto; min-width: 320px; max-width: 500px; background-color: #fff; } * { line-height: inherit; } a[x-apple-data-detectors=true] { color: inherit !important; text-decoration: none !important; } .button-container { padding: 10px 10px 10px 15px; } .button-container .primaryCTA { text-decoration: none; display: inline-block; color: #fff; background-color: #EC6453; width: auto; border: 1px solid #EC6453; text-align: center; mso-border-alt: none; padding: 5px 55px; font-size: 17px; line-height: 34px; mso-line-height-alt: 32px; } .button-container .secondaryCTA { font-size: 16px; line-height: 2; mso-line-height-alt: 32px; color: #282b3e; text-decoration: none; display: inline-block; width: auto; border: 1px solid #EC6453; padding: 5px 25px; text-align: center; mso-border-alt: none; word-break: keep-all; } #JH_DTC_Footer_Unsubscribe a { font-decoration: none; color: #fff; } </style> <style id="media-query" type="text/css"> @media (max-width: 520px) { .block-grid, .col { min-width: 320px !important; max-width: 100% !important; display: block !important; } .block-grid { width: 100% !important; } .col { width: 100% !important; } .col>div { margin: 0 auto; } img.fullwidth, img.fullwidthOnMobile { max-width: 100% !important; } .no-stack .col { min-width: 0 !important; display: table-cell !important; } .no-stack.two-up .col { width: 50% !important; } .no-stack .col.num3 { width: 33% !important; } .no-stack .col.num8 { width: 66% !important; } .no-stack .col.num4 { width: 25% !important; } .no-stack .col.num6 { width: 50% !important; } .no-stack .col.num9 { width: 75% !important; } .video-block { max-width: none !important; } .mobile_hide { min-height: 0px; max-height: 0px; max-width: 0px; display: none; overflow: hidden; font-size: 0px; } .desktop_hide { display: block !important; max-height: none !important; } } @media (prefers-color-scheme: dark) { body { color: #282b3e; background-color: #555; } table { background: transparent; } .block-grid { background-color: white; } } [data-ogsc] body { color: #282b3e; background-color: #555; } [data-ogsb] table { background: transparent; } [data-ogsb] .block-grid { background-color: white; } </style> </head> <body style="margin: 0; padding: 0; -webkit-text-size-adjust: 100%;"> <table cellpadding="0" cellspacing="0" class="mktoContainer" id="JH_DTC_Beefree_test_Template" role="presentation" style="table-layout: fixed; vertical-align: top; min-width: 320px; margin: 0 auto; border-spacing: 0; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%;" valign="top" width="100%"> <tr class="mktoModule" id="JH_DTC_Header_Logo_Module" mktoName="JH DTC Header Logo Module"> <td> <div style="background-color: #282B3E;"> <div align="center" style="display: table; width: 100%; padding: 0"> <div class="mktoImg" id="JH_DTC_Header_Logo" mktoName="JH DTC Header Logo" mktoImgSrc="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/JohnHancock_white%20(1)_1.png" mktoImgWidth="250"> <img style="text-decoration: none; -ms-interpolation-mode: bicubic; border: 0; height: auto; width: 100%; max-width: 250px; display: block;" src="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/JohnHancock_white%20(1)_1.png"> </div> </div> </div> </td> </tr> <tr class="mktoModule" id="JH_DTC_Header_Image_Module" mktoName="JH DTC Header Image Module"> <td> <div align="center" class="block-grid"> <div class="mktoImg" id="JH_DTC_Header_Image" mktoName="JH DTC Header Image" mktoImgSrc="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/email-hero-1.jpg" mktoImgWidth="500"> <img style="text-decoration: none; -ms-interpolation-mode: bicubic; border: 0; height: auto; width: 100%; max-width: 500px; display: block;" src="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/email-hero-1.jpg"> </div> </div> </td> </tr> <tr class="mktoModule" id="JH_DTC_Body_Copy_Module" mktoName="JH DTC Body Copy Module"> <td> <div class="block-grid"> <div style="font-size: 24px; color: #5e6073; font-weight: bold; mso-line-height-alt: 36px; margin: 0 ;padding: 15px 20px 0px 20px;"> <div class="mktoText" id="JH_DTC_Header_Text" mktoName="JH DTC Header Text"> Header </div> </div> <div style="font-size: 16px; mso-line-height-alt: 24px; margin: 0 ;padding: 10px 20px 5px 20px;"> <div class="mktoText" id="JH_DTC_Body_Copy_Upper" mktoName="JH DTC Body Copy Upper"> Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse lobortis erat ut est dapibus, quis imperdiet turpis tincidunt. Nam non venenatis nulla. Vivamus id arcu viverra, tempus elit vitae, porttitor massa. Nullam faucibus nibh in tellus vulputate, in egestas elit dapibus. </div> </div> </div> </td> </tr> <tr class="mktoModule" id="JH_DTC_CTA_Module" mktoName="JH DTC CTA Module"> <td> <div class="block-grid"> <div align="center" class="button-container"> <div class="mktoText" id="JH_DTC_CTA_Button" mktoName="JH DTC CTA Button"> <button class="primaryCTA" onclick="INSERT_LINK_HERE"> Learn more </button> </div> </div> </div> </td> </tr> <tr class="mktoModule" id="JH_DTC_Body_Copy_Lower_Module" mktoName="JH DTC Body Copy Lower Module"> <td> <div class="block-grid"> <div style="font-size: 16px; mso-line-height-alt: 24px; margin: 0 ;padding: 10px 20px 5px 20px;"> <div class="mktoText" id="JH_DTC_Body_Copy_Lower" mktoName="JH DTC Body Copy Lower"> Your Coverage Coach<br /> (800) 803-7998 </div> </div> </div> </td> </tr> <tr class="mktoModule" id="JH_DTC_Quote_Bar_Module" mktoName="JH DTC Quote Bar Module"> <td> <div div class="mktoText" id="JH_DTC_Quote_Table" mktoName="JH DTC Quote Table" style="margin: 0 auto; min-width: 320px; max-width: 500px; background-color: #0000C1; color: #fff; display: table"> <div style="max-width: 320px; min-width: 166px; display: table-cell; vertical-align: top;"> <div style=" padding: 25px 15px 15px 15px;"> <p style="font-size: 12px; mso-line-height-alt: 18px; margin: 0; font-weight: bold"> QUOTE FOR: </p> <p style="font-size: 16px; mso-line-height-alt: 24px; margin: 0;"> {{lead.Full Name:default=Pat Smith}} </p> </div> </div> <div style="max-width: 320px; min-width: 166px; display: table-cell; vertical-align: top; border-left: 1px solid #fff;"> <div style="line-height: 1.2; padding: 25px 15px 15px 15px;"> <p style="font-size: 20px; margin: 0; font-weight: bold"> {{lead.Current Premium:default=$50.00}}/ </p> <p style="font-size: 12px; margin: 0;"> month </p> </div> </div> <div style="max-width: 320px; min-width: 166px; display: table-cell; vertical-align: top; border-left: 1px solid #fff;"> <div style="line-height: 1.2; padding: 25px 15px 15px 15px;"> <p style="font-size: 20px; margin: 0; font-weight: bold"> {{lead.Face Amount:default=$200,000}} </p> <p style="font-size: 12px; margin: 0;"> COVERAGE </p> </div> </div> </div> </td> </tr> <tr class="mktoModule" id="JH_DTC_Horizontal_Rule" mktoName="JH DTC Horizontal Rule"> <td> <div class="block-grid"> <div style="border:0px solid transparent; padding: 15px 0;"> <hr style="border-top: 1px solid #ededed; border-bottom: 0; width: 95%; margin: 0 auto;" /> </div> </div> </td> </tr> <tr class="mktoModule" id="JH_DTC_1Col" mktoName="JH DTC 1Col"> <td> <div class="block-grid"> <div class="col num3" style="display: table-cell; vertical-align: top; max-width: 320px; min-width: 164px;"> <div align="center" class="mktoImg" id="JH_DTC_1Col_Image" mktoName="JH DTC Col Image" mktoImgLink="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/square-test.jpg" style="padding:5px 0 5px 0;"> <img align="center" src="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/square-test.jpg" style="border: 0; height: auto;" width="166" /> </div> </div> <div class="col num8" style="display: table-cell; vertical-align: top; min-width: 320px; max-width: 328px; width: 333px;"> <div style="padding: 5px 0"> <div style="padding:10px 15px"> <div class="mktoText" id="JH_DTC_1Col_Title" mktoName="JH DTC 1Col Title" style="font-size: 16px; mso-line-height-alt: 24px; margin: 0; font-weight: bold"> Headline </div> <p class="mktoText" id="JH_DTC_1Col_Text" mktoName="JH DTC 1Col Text" style="font-size: 14px; mso-line-height-alt: 21px; margin: 0;"> Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse lobortis erat ut est dapibus, quis imperdiet turpis tincidunt. </p> </div> <div align="left" class="button-container"> <div class="mktoText" id="JH_DTC_Headline_Button" mktoName="JH DTC Headline Button"> <button class="secondaryCTA" onclick="INSERT_LINK_HERE"> Learn more </button> </div> </div> </div> </div> </div> <div class="block-grid"> <div style="border:0px solid transparent; padding: 15px 0;"> <hr style="border-top: 1px solid #ededed; border-bottom: 0; width: 95%; margin: 0 auto;" /> </div> </div> </td> </tr> <tr class="mktoModule" id="JH_DTC_Testimonial_Module" mktoName="JH DTC Testimonial Module"> <td> <div class="block-grid" style="background-color: #0000c1;"> <div class="mktoText" id="JH_DTC_Testimonial" mktoName="JH DTC Testimonial" style="color: #fff; font-size: 16px; mso-line-height-alt: 21px; margin: 0; padding: 25px 20px 20px 20px; font-style: italic;"> "Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse lobortis erat ut est dapibus, quis imperdiet turpis tincidunt. Nam non venenatis nulla." </div> </div> <div class="block-grid"> <div style="border-collapse: collapse;display: table;width: 100%;"> <div class="col num4" style="display: table-cell; vertical-align: top; max-width: 320px; min-width: 123px; width: 125px; padding: 10px 0 5px 0px; text-align: center;"> <div class="mktoImg" id="JH_DTC_Testimonial_Image" mktoName="JH DTC Testimonial Image" mktoImgLink="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/avatar_1.png"> <img style="border: 0; height: auto; width: 100%; max-width: 81px;" src="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/avatar_1.png" /> </div> </div> <div class="col num9" style="display: table-cell; vertical-align: top; min-width: 320px; max-width: 369px; padding: 20px 15px 15px 15px;"> <div class="mktoText" id="JH_DTC_Testimonial_Name" mktoName="JH DTC Testimonial Name" style="font-size: 16px; mso-line-height-alt: 18px; font-style: italic; font-weight: bold;"> Paul, San Diego </div> <div class="mktoText" id="JH_DTC_Testimonial_Type" mktoName="JH DTC Testimonial Type" style="font-size: 14px; mso-line-height-alt: 21px; margin: 0;"> DTC Insurance customer </div> </div> </div> </div> <div class="block-grid"> <div style="padding: 15px 0;"> <hr style="border-top: 1px solid #ededed; border-bottom: 0; width: 95%; margin: 0 auto;" /> </div> </div> </td> </tr> <tr class="mktoModule" id="JH_DTC_3Col" mktoName="JH DTC 3 Col"> <td> <div class="block-grid three-up" style="display: table; margin: 0 auto; min-width: 320px; max-width: 500px;"> <div class="col num3" style="max-width: 320px; min-width: 166px; display: table-cell; vertical-align: top; padding: 5px 0"> <div class="mktoImg" id="JH_DTC_3Col_Image1" mktoName="JH DTC 3Col Image1" mktoImgLink="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/apple-01.png"> <img class="center autowidth" src="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/apple-01.png" style="border: 0; height: auto; width: 100%; max-width: 72px; display: block; margin: 0 auto;" /> </div> <div style="padding:10px 15px; text-align: center;"> <div class="mktoText" id="JH_DTC_3Col_Title1" mktoName="JH DTC 3Col Title1" style="font-size: 16px; mso-line-height-alt: 24px; font-weight: bold;"> Headline </div> <div class="mktoText" id="JH_DTC_3Col_Text1" mktoName="JH DTC 3Col Text1" style="font-size: 14px; mso-line-height-alt: 21px;"> Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse lobortis erat ut est dapibus. </div> </div> </div> <div class="col num3" style="max-width: 320px; min-width: 166px; display: table-cell; vertical-align: top; padding: 5px 0"> <div class="mktoImg" id="JH_DTC_3Col_Image2" mktoName="JH DTC 3Col Image2" mktoImgLink="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/bday-01.png"> <img class="center autowidth" src="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/bday-01.png" style="border: 0; height: auto; width: 100%; max-width: 72px; display: block; margin: 0 auto;" /> </div> <div style="padding:10px 15px; text-align: center;"> <div class="mktoText" id="JH_DTC_3Col_Title2" mktoName="JH DTC 3Col Title2" style="font-size: 16px; mso-line-height-alt: 24px; font-weight: bold;"> Headline </div> <div class="mktoText" id="JH_DTC_3Col_Text2" mktoName="JH DTC 3Col Text2" style="font-size: 14px; mso-line-height-alt: 21px;"> Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse lobortis erat ut est dapibus. </div> </div> </div> <div class="col num3" style="max-width: 320px; min-width: 166px; display: table-cell; vertical-align: top; padding: 5px 0"> <div class="mktoImg" id="JH_DTC_3Col_Image3" mktoName="JH DTC 3Col Image3" mktoImgLink="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/family-01.png"> <img class="center autowidth" src="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/family-01.png" style="border: 0; height: auto; width: 100%; max-width: 72px; display: block; margin: 0 auto;" /> </div> <div style="padding:10px 15px; text-align: center;"> <div class="mktoText" id="JH_DTC_3Col_Title3" mktoName="JH DTC 3Col Title3" style="font-size: 16px; mso-line-height-alt: 24px; font-weight: bold;"> Headline </div> <div class="mktoText" id="JH_DTC_3Col_Text3" mktoName="JH DTC 3Col Text3" style="font-size: 14px; mso-line-height-alt: 21px;"> Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse lobortis erat ut est dapibus. </div> </div> </div> </div> <div class="block-grid"> <div style="padding: 15px 0;"> <hr style="border-top: 1px solid #ededed; border-bottom: 0; width: 95%; margin: 0 auto;" /> </div> </div> </td> </tr> <tr class="mktoModule" id="JH_DTC_2Col" mktoName="JH DTC 2 Col"> <td> <div class="block-grid two-up" style="margin: 0 auto; min-width: 320px; max-width: 500px;"> <div class="col num3" style="max-width: 320px; min-width: 247px; display: table-cell; vertical-align: top; padding: 10px 16px 5px 0"> <div class="mktoImg" id="JH_DTC_2Col_Image1" mktoName="JH DTC 2Col Image1" mktoImgLink="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/mountains.jpg" style="padding-right: 10px;"> <img src="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/mountains.jpg" style="border: 0; height: auto; width: 100%; max-width: 240px; display: block; text-align: center" /> </div> <div style="padding: 10px 15px;"> <div class="mktoText" id="JH_DTC_2Col_Title1" mktoName="JH DTC 2Col Title1" style="font-size: 16px; mso-line-height-alt: 24px; font-weight: bold"> Headline </div> <div class="mktoText" id="JH_DTC_2Col_Text1" mktoName="JH DTC 2Col Text1" style="font-size: 14px; mso-line-height-alt: 21px; margin: 0;"> Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse lobortis erat ut est dapibus, quis imperdiet turpis tincidunt. </div> </div> <div align="left" class="button-container"> <div class="mktoText" id="JH_DTC_2Col_Button1" mktoName="JH DTC 2Col Button1"> <button class="secondaryCTA" onclick="INSERT_LINK_HERE"> Learn more </button> </div> </div> </div> <div class="col num3" style="max-width: 320px; min-width: 247px; display: table-cell; vertical-align: top; padding: 10px 0 5px 0;"> <div class="mktoImg" id="JH_DTC_2Col_Image2" mktoName="JH DTC 2Col Image2" mktoImgLink="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/plants.jpg" style="padding-right: 10px;"> <img src="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/plants.jpg" style="border: 0; height: auto; width: 100%; max-width: 240px; display: block; text-align: center" /> </div> <div style="padding: 10px 15px;"> <div class="mktoText" id="JH_DTC_2Col_Title2" mktoName="JH DTC 2Col Title2" style="font-size: 16px; mso-line-height-alt: 24px; font-weight: bold"> Headline </div> <div class="mktoText" id="JH_DTC_2Col_Text2" mktoName="JH DTC 2Col Text2" style="font-size: 14px; mso-line-height-alt: 21px; margin: 0;"> Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse lobortis erat ut est dapibus, quis imperdiet turpis tincidunt. </div> </div> <div align="left" class="button-container"> <div class="mktoText" id="JH_DTC_2Col_Button2" mktoName="JH DTC 2Col Button2"> <button class="secondaryCTA" onclick="INSERT_LINK_HERE"> Learn more </button> </div> </div> </div> </div> </td> </tr> <tr class="mktoModule" id="JH_DTC_Footer" mktoName="JH DTC Footer"> <td> <div class="block-grid" style="background-color: #282B3E; display: table; padding: 10px 0 5px 0; color: #fff;"> <div class="mktoImg" id="JH_DTC_Footer_Logo" mktoName="JH DTC Footer Logo" mktoImgLink="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/JohnHancock_white%20(1)_1.png"> <img src="https://programs.johnhancockinsurance.com/rs/014-PBZ-107/images/JohnHancock_white%20(1)_1.png" style="border: 0; height: auto; width: 100%; max-width: 200px; display: block; margin: 10px auto;" /> </div> <div class="mktoText" id="JH_DTC_Footer_Text" mktoName="JH DTC Footer Text" style="font-size: 12px; mso-line-height-alt: 14px; line-height:1.2;padding: 10px 15px 15px 15px;"> 1 Quotes expire after 30 days and are subject to change based on the information provided by you, the age of the quote and your age at the time the quote was generated. <br /> John Hancock’s Final Expense Life Insurance with Guaranteed Acceptance is a level premium Whole Life Policy, only issued to individuals from age 55 to 80. It provides a limited graded death benefit for the first two years (110% of premiums paid). <br /> The policy contains specific exclusions, limitations, terms for keeping it in force, and termination provisions. Its availability and terms may vary by state. Contact John Hancock and its agents for further details, as well as additional information on policy costs and features. <br /> Insurance policies are sold by John Hancock Life Insurance Company (U.S.A.), Boston, MA. 02116 <br /> Depending on state of issuance, this policy is sold under policy form # ICC18 18FEWL or 18FEWL. <br /> Copyright 2019 John Hancock. All rights reserved. </div> <hr style="width: 92%" /> <div div class="mktoText" id="JH_DTC_Footer_Unsubscribe" mktoName="JH DTC Footer Unsubscribe" style="font-size: 14px; line-height: 1.2; text-align: center; mso-line-height-alt: 17px; margin: 0; padding: 10px;"> Manage your Preferences or <a href="{{system.unsubscribeLink}}">Unsubscribe</a>. </div> </div> </td> </tr> </table> </body> </html> ‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ... 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Hello, I am looking to send out the last 4 digits of a persons policy number via text. Unfortunately in order to do this I needed to use Velocity Scripting to cut the policy number to 4 digits and text messaging does not support Velocity Scripting. I am looking to pull all of our contacts policy numbers in a CSV, delimit the policy number in excel to the last 4 numbers and then reupload the CSV to a new field I created on the person object titled "Last 4 digits". However when I am uploading this list based on a persons email, it is creating a new contact and not updating the current contact that is we already have in the database. Is this possible? Thanks, Jim   ... View more

Hello, I currently have a generic text message campaign that goes out to customers who missed a monthly payment on their policy. We would like to start including the amount of money they owe as well as the date the payment was due. Unfortunately this data is only stored within a Custom Object. I tried to use Velocity Scripting in order to populate the text but I do not believe Texts/Webhooks can utilize Custom Object data. Is anyone aware of a workaround for this? Or is it possible to send the data that is within the person Custom Object to the person object so that we can use it? Thanks, Jim ... View more

Hello, I am automating emails in a Smart Campaign that is utilizing Velocity Scripted Tokens that are being populated with fields from a Custom Object. I have been running this campaign since June and just realized that about 25% of the recipients seem to be getting errors with the tokens when I look in preview mode. It is strange because it is working for the majority of the recipients but not the 25%. I looked at their custom object to insure the fields were populated, and they are. I am not sure if this is an actual error, or if it is just something wrong with Marketo's Preview Instance. I've attached screenshots to show when the tokens work, and when I get an error. Any explanation? ... View more