Hi Kim, Unique Upload is specific to Salesforce. When you upload it looks for duplicates in Salesforce, but if you have records in Marketo that aren't synced to Salesforce, it will not find the duplicate. It will get created and synced to Marketo. In your case, you should have RingLead's Marketo Webhook setup and upload through Marketo. This way, you will get an email match on the Marketo records not synced to Salesforce and RingLead's full duplicate algorithm against records that are synced to Salesforce. If you really want to prevent all dupes from being created including the records not synced to Salesforce, create a Salesforce queue that contains the records not previously synced from Marketo. You can create permission on this queue that restricts other users from viewing or modifying the records. If you follow the solution, RingLead will be able to prevent all duplicates via Unique Upload or the Marketo Webhook. Lastly, there could be an issue with the way you have the integration setup so we should schedule a quick support call to make sure everything is working correctly. I will go ahead and have our team reach out to get something setup asap.
... View more
.png "William_Finnen"){kind=avatar}
Customize up to 8 badges at the top of your trophy case for all other Community members to see!
Boost 5
Earned on 2.08.21
Earned by 899 people
Select to learn more
Boost 3
Earned on 2.08.21
Earned by 1287 people
Select to learn more
Boost 1
Earned on 2.08.21
Earned by 2700 people
Select to learn more
Applaud 5
Earned on 2.08.21
Earned by 1278 people
Select to learn more
You're It
Earned on 2.04.20
Earned by 1872 people
Select to learn more
Groupie
Earned on 2.04.20
Earned by 5320 people
Select to learn more
.png)