John_Clark1

Hi Jace,The token itself won't work as a link behind a button/image, but if you create the .ics file yourself and upload it to your design studio, then you can use the link to that file as the link behind your button.John

Hi Alexis,If you're looking for info on a specific lead, then the activity history would be the best place to find that. You can filter it by Email activity.If you're looking for a more general count, I would suggest putting together a couple smart lists that you could then subscribe to. The smart...

Hi Tom,The short answer is yes.The long answer is that it can take some doing to recover it, which can take some time, so if there is any way you can recreate it in an hour, or clone a similar email, then that would be the quickest way to do it. We have a tool that can do it, but it can cause issue...

Ahhh, ok. So you're wanting to try sending emails to some leads after 3 days of having abandoned their cart, and some after 10 days to see which gets more people to return? I understand now. I though you wanted leads to get one at 3 and 10 as a sort of double reminder.In this case, the normal A/B...

Hi Kristen,A lead can get the same email twice if it's sent from different Send Email flow steps. A single Send Email flow step is able to filter out duplicates, but multiple flow steps equals multiple emails.Engagement Programs, on the other hand, will not send any content to a lead that has ever ...

Hi Erica,The screenshot shows the preview of the email template, and which pieces will be editable in the final email editor (in yellow). Templates can only be edited through their HTML, so you'd need to use the HTML Source tab at the top to make changes to the template.John

Hi Ashlee,Leads can identify themselves on a domain by either filling out a form or clicking a tracked email link that leads to that domain. So you can use this to your advantage. If you send an email to leads you already now, and that email has a link to your second domain(or whatever domain you'...

Hi Elizabeth,I think Josh was suggesting two different emails in one campaign. One email for the 3 day send, and one for the 10 day send. Then you'll be able to track more easily how many of each email is going out. This can still be done using a single campaign and the flow I suggested earlier.J...

Hi Valerie,There isn't a constraint for Type, but there are several others you may be able to work with. You can see those below.John

Hi Elizabeth,You could have a campaign with a 3 day wait step, then a Send Email flow step with a choice like "If Status is "purchased" > do nothing" and default Send Email. Then you'd have another wait step of 7 days, and another Send Email flow step with the same choice. That way there's only on...