John_Clark1

Hi Ken,You can do this with a custom field. You'd create your field in Admin > Field Management, a text area type would be best, then add that field to your form. When a lead fills out the form, any comments they put in that field will be saved on their record, and you can use the token for that f...

Good catch, Josh. I wasn't paying attention to the default!John

Hi Kara,If you're wanting to send to those who didn't open and didn't click, then the one choice of didn't click should be enough. Those who didn't click may have opened the first one or not, but in this case it doesn't matter.As for your list of leads. I would look at your smart list again to see...

Hi Forrest,I would recommend looking into Marketo's Engagement Programs. They make it easy to create a reusable nurture stream.Understanding Engagement Programs - Marketo Docs - Product Docs One thing to note, as I get questions about it fairly often, is that the program requires a separate smart c...

Hi C.K.Clicking the Disable Sync button will make sure the sync does not start any new cycles, but if it's currently in the middle of a cycle it doesn't stop that. If you look at the top right of the Marketo Admin > Salesforce window, you should see a note about the most recent sync and whether it'...

Thank you, Gregoire. I'll work with him to help get this resolved for you.John

Hi Greg,There was an issue with the calendar where user's licenses were pointing to the wrong instance. I had thought we resolved that though.Are you able to see the calendar at all, or it's always blank for the same user?If you want to open a new case and include the details for the user and insta...

Hi Jeremy,If you don't think there's a chance these leads will be updated with the correct email, then yes, I would suggest preventing them from syncing. This will help keep your database clean, and keep that lead from throwing off any campaign or email tracking/stats. You can always let it sync d...

Hi Jamie,Sales Insight is a good tool, as Kristen suggested. You could also set up a trigger campaign to send emails directly to your salespeople as soon as a lead takes a specific action you're trying to track. The Send Alert flow step would ever allow you to send the alert to multiple people at ...

Hi Todd,I would show up in the lead record in Marketo under the field name you uploaded to. It would look like the list in Josh's response above.John