We have 3 nurture streams (theoretically 2) 1) New leads < MQL, nurture them (Gen nurture stream) 2)If they were worked, and then deemed to go back to nurture, send them back to where they left off in the (Gen nurture stream) Then we have this 3rd one that's giving me trouble. A little background, our leads were all over the place in terms of status, so we moved all our leads to a nurture status and started nurturing them so that we can disposition them. I created it as a nested program within the Gen Nurture stream so that if they get put back into re-nurture, we wouldn't send them an email we already sent them - which are all the screen shots you've seen. As for the explanation of the smart campaigns. Engagement just tells us if someone has engaged with our emails - nothing to do with adding back to flow. Here's how they got into the stream. if member of smartlist, send them email 1, wait 6 days, send email 2 wait 5 days.... Denise, re: "I don't see the required Member of Engagement Program filter in your smart list (your 3rd screenshot) so I'm wondering if that campaign is sending the emails out independently of the Engagement Program." Yes, I think that's what's happening and I don't know how to stop it. Is my best bet just to pause the entire engagement stream as first suggested? entry points are`the screenshots below. Re-entry means if they were a lead being worked but deemed nurture, they get put back into the nurture stream.
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