Level 7
Joined the community 18-04-2017
Level 7
San Francisco, CA
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Hi Stephanie,I assume the reason you don't want to use wait steps is that you have people who already have the trial and you need to send each of them the emails 20 days after the ...
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Hi Dianna,Ash is right. Pausing people in the Engagement who are already in the flow of that Smart Campaign won't stop them. This is an unusual setup. Here's what I would do:1) Dea...
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Hi Dianna -As a couple of us have now said, what you need to do is pause the people whom you want to stop sending to. In other words, create smart campaign where the smart list inc...
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Hi Dianne,I have some further thoughts/guesses about what might be going on with your Engagement Program but this is pretty hard to troubleshoot without seeing it.1) My hypothesis ...
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Hi Dianna,When you say "There's no pause since I created as a campaign send (see NU/2019-02-01/Clean up Nurture)", could you explain a little more about your setup? If the Smart Ca...
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Hi Trisha,Thank you for posting the smart list and for the further information. It looks like Sanford answered most of your questions. I hope you aren't having to build a smart cam...
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Since you are targeting people who are already in the database, if at all possible, a better bet would be to use filters to define your audience rather than import them into a list...
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Hi Trisha,My first question is what do you want the rule to be? Then we can help you make it happen.It would help to see the Smart List in the campaign you showed us the flow for. ...
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To add to what Sanford said, you can explicitly exclude people in the default segment from all your email sends by including this filter in the smart list for all your sends:<Name ...
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Hi Sam,If I were you I would probably use Segmentations to keep your non-marketing business targets separate from the rest. In addition, if the emails you send to them will truly a...
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