Denise_Greenb12

Hi Dianne,I have some further thoughts/guesses about what might be going on with your Engagement Program but this is pretty hard to troubleshoot without seeing it.1) My hypothesis that the smart campaign was sending the emails on it's own doesn't make sense because the campaign doesn't have a trigge...

Hi Dianna,When you say "There's no pause since I created as a campaign send (see NU/2019-02-01/Clean up Nurture)", could you explain a little more about your setup? If the Smart Campaign inside "NU/2019-02-01/Clean up Nurture" that sends the email sequence is actually the Engagement Program stream t...

Hi Trisha,Thank you for posting the smart list and for the further information. It looks like Sanford answered most of your questions. I hope you aren't having to build a smart campaign like this for every email. That would be quite a cumbersome way to set up an Engagement Program.To add more in res...

Since you are targeting people who are already in the database, if at all possible, a better bet would be to use filters to define your audience rather than import them into a list. Aside from the fact that it's logistically easier, you'll have a record of the criteria used to target them.Denise

Hi Trisha,My first question is what do you want the rule to be? Then we can help you make it happen.It would help to see the Smart List in the campaign you showed us the flow for. However, for any campaign with Flow Step choices, the first choice that applies is executed and the rest are ignored. Ba...

To add to what Sanford said, you can explicitly exclude people in the default segment from all your email sends by including this filter in the smart list for all your sends: is not DefaultDenise

Hi Sam,If I were you I would probably use Segmentations to keep your non-marketing business targets separate from the rest. In addition, if the emails you send to them will truly always be operational - than another safeguard would be to set Marketing Suspended to True for all of them and populate a...

Hi Liz,Thank you.I should clarify that it's not me that's actually using the API. I'm asking on behalf of the person who is pulling this data into an analytics tool for me. With that in mind, how would you get specifically to the Engagement Program Cast activity as opposed to the other activities th...

No, Send Email is a separate activity in the log. And the reason I care is that the Engagement Program Cast has super useful information in the details that isn't present in the Send Email. I can ask Marketo Support but I figured someone like you or Greg or Dan would be better sources.