Denise_Greenb12

Hi Emily,I would be inclined to pause the nurture program. It sounds like the special email is more important and getting 2 emails in the same day might annoy people - plus it sounds like you want them to focus on the special email - so why distract them with another email?Best,Denise

Hi Birbal,Just want to note re: "This insight is pretty helpful in terms of the way opens are tracked in Marketo" - this is the way opens are tracked in all email platforms. It's not specific to Marketo.Best,Denise

Hi Spencer,Glad you found a solution! I'm curious what you mean by Subject Line starts with didn't work. I also just noticed you were originally using "Was Received" and am guessing "Was Sent" would be a better choice since the email sending platform can't definitively identify all the successful re...

Hi Cliff,A number of my clients use BrightTALK for this.Best,Denise

Hi Spencer,I'm not sure as to the "why" but you could use subject "starts with" instead of subject "is" to solve the problem of defining the people to receive the follow-up.Best,Denise

Hi Greg,I'll do that next week and let you know.Denise

Hi Liliana,Did you verify that the Salesforce Sync had occurred after you unchecked the box? 45 minutes would normally be long enough but sometimes the sync cycle gets delayed if there is a lot to update. If the sync DID occur than what it sounds like you are seeing is a Salesforce notification (tha...

Hi Liliana, There's a setting in Salesforce that sends notifications to owners when the lead is re-assigned to them that could be getting triggered by Marketo. Check this setting in the Salesforce section in Marketo Admin:Denise

Hi Justin,Would it make sense to have Marketo generate and error message if someone puts a token in the pre-header area - or if that's too hard - add hint text warning people it isn't supported? I've never tried to do this myself but reading through the thread, this seems like one of those areas tha...

I want to echo Greg and say that the Inferred fields are definitely not reliable enough to use for opt-in compliance (e.g., GDPR & CASL). Another way they can be wrong is if someone happens to be traveling and is connecting from within the U.S. when they actually live in another country. You can see...