Lauren_Galietti

Kelly, I see this happen sometimes as well. I believe it's because of the way certain email programs work. For example, in some cases, a person may just view an email in a preview pane and not actually open it. They can still click that email but the open might not register.There is actually a bette...

Thanks, Erik. I'll have to play around with it to see if I can make it work with the campaigns.Is what I'm understanding, correct?1) If a campaign is set up to add people to or removes them from an engagement program based on "e-mail optin - product information" being true or false then I am good to...

Ashley and Esther, I just tried to send an email about 15 minutes ago. The status is "pending" for all members of the campaign so I guess it spreads beyond just tests and alerts....hopefully it will be fixed soon!Real-time update: I just received all of the test emails I tried to send earlier and th...

Thanks, Cheryl.I wasn't sure if it was just me, or just our company's instance...I appreciate all of your hard work!Do the issues spread to sending emails or just test emails and alerts?

So, I just started writing out a long response and realized that it's not that simple. I think the negatives ("not ____") are confusing me.I think the first step is to add an additional filter for "not clicked link in email" and then select your first email.The next part is where I get tripped up......

This is not necessary but if your email received many clicks, you might also want to not include people who clicked links in your first email when you send the second. I only say this because in some cases, Marketo can't tell if the email was opened by an individual (depending on how they view it) b...