Chris_Wilcox

Level 9

Joined the community 16-05-2017

Level 9

Exton, PA

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Marketo to SFDC "Change Score" Syncing Issue

by Chris_Wilcox in Product Discussions 10-30-2018
Latest Post 10-31-2018 by Chris_Wilcox

Hi Everyone,I've searched around the community but haven't been able to find a good answer to this issue. We have a custom score value that has been created and syncs with SFDC, bu...
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Re: Need help with the logic behind a trigger campaign

by Chris_Wilcox in Product Discussions 10-26-2018
Latest Post

I am assuming that Customer Name, Customer ID, and Primary Contact Name are attributes on the contact record of the customer, is that a correct assumption?If yes, you would just in...
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Change Tags / Channel Values for Programs via API

by Chris_Wilcox in Product Discussions 10-18-2018
Latest Post 10-18-2018 by Chris_Wilcox

Hi Everyone,Is there a way to update/change program tags and channel values via the API? We're going through a process of revamping our tagging and channel groupings and would love...
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Re: Marketo Sky no longer accessible since the update to Fall 18

by Chris_Wilcox in Product Discussions 10-18-2018
Latest Post 10-18-2018 by Chris_Wilcox

We've actually never been able to activate the Marketo Sky beta and receive a system error when trying to active the beta. The ticket is with top tier engineering support and no si...
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Re: Salesforce Sync Error - Duplicate

by Chris_Wilcox in Product Discussions 10-16-2018
Latest Post 10-16-2018 by Chris_Wilcox

Yea that's kind of what I was thinking. Overlay whatever your lead creation rules are to qualify for a sync, then add the (AND) operator SFDC Type = Empty. That would give you a li...
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Re: Salesforce Sync Error - Duplicate

by Chris_Wilcox in Product Discussions 10-16-2018
Latest Post

Hi Allison,Question for you, how are you checking manually? Is there a way for you to create a Smart List of people who qualify (i.e. lead was created; lead does not have a SFDC ID...
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Re: Confusing Action in Activity Log + Smart Campaign

by Chris_Wilcox in Product Discussions 10-12-2018
Latest Post

It is most likely that your Marketo Integration user does not have write access to the field in question in SFDC. So, Marketo is changing the value on its end, SFDC is basically re...
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Re: List Cleanout

by Chris_Wilcox in Product Discussions 10-11-2018
Latest Post 10-11-2018 by Chris_Wilcox

Hi Christian,"Email Bounces" is for Hard Bounces; there is a separate "Email Bounces Soft" trigger you can use to capture soft bounces as well. I saw a few other responses to other...
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Re: List Cleanout

by Chris_Wilcox in Product Discussions 10-09-2018
Latest Post

The trigger looks fine, but I'm not sure there is a "Date of Activity" constraint on the trigger. Triggers (the orange colored filters in the smart list rules) fire as the activity...
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Re: Program Performance Report by Week - Ways to Accomplish

by Chris_Wilcox in Product Discussions 10-08-2018
Latest Post

The API will get you some of what you want, but you'd have to calculate some of the values yourself. From what I've seen in the API documentation and in the forum, you can pull dow...
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