Chris_Wilcox

What kind of token is in your name/email field? Is it a velocity script token (will start with {{my.___}}) or a {{lead.___}} token? It is not my understanding that test emails count towards communication limits as they do not go through the production email compiler on the backend.One thing to also...

Is there a time constraint in the "Setup" tab of your report? By default they sent to "last 7 days" so you'd have to update. Also could be something in the Smart List tab of the report that's excluding some sends.If it's not those issues, send some screenshots please!

ALL = "And"ANY = "Or" Custom = You define Operators do NOT apply to triggers (orange smart list filters) and those ALWAYS operate as an "OR." In other words, if you have 3 triggers, Marketo will watch for any of the 3 triggers to happen. If you have triggers combined with filters (green smart list ...

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Are their tokens in your from name/from email fields on the email asset? If yes, you MUST select a record in the "PERSON" field for the sample to mimic being sent from, otherwise the tokens themselves will populate and the SMTP servers will not release or deliver the message even though it is techni...

Similarly -- If you're experiencing issues with "Fills Out Form" activities being logged in Marketo for some cookied users (a difficult problem to diagnose I know), this is the solution. Weeks ago, our team was pulling our hair out trying to figure out why - when a certain sample of internal users -...

Not exactly sure of your use case, but you could always create an "Emailable" segmentation that uses the number of emails delivered in the past week an input for being considered a member of the emailable segment. The risk here is that if, for example, someone resets their password, that email gets ...

Hi Franky,One way could be to create a smart list of your entire database, and then create a custom view of that list to include the segment values that you need to overlay. From there, you would have to export the whole list, and use excel/pivot tables to quickly calculate your counts. Not much mor...

Hi Laurie,The reason the token is not populated is likely because the token value itself has not yet been defined when the email is sent. This is due to the fact that it takes the two platforms (Marketo + Webinar Platform) a small amount of time to pass information back and forth and get that token ...