Sophia_Sellars

Sophia_Sellars · ‎09-14-2021

When a sales rep tracks their email with the MSI tracker, is there a way to see when that person opened the email from the sales rep? In the MSI section on the contact, it only shows the time that the email was sent.

Sophia_Sellars · ‎08-04-2020

We send out a welcome email that is triggered to send based on the join date of a new member. The smart campaign runs daily and sends the welcome email to any new members that have joined the previous day. I want to set up another campaign that resends the email to anyone who hasn't opened the email 2 weeks after it was sent. I can't figure out how to configure the timeframe on the filters of "was sent email" and "not clicked email" to ensure that no one gets the resend unless they received the first email at least 2 weeks ago and haven't clicked on it. No one that has been sent the email within the previous 2 weeks should receive the resend.

Sophia_Sellars · ‎04-06-2020

If I want to set it to a phrase if it's empty, do I just put ## End of the month or do I need to write out something to show that it's text I would want to insert in replace of the token. Basically, if the salesforce field is blank, I want the email script token to insert the default language "the end of the month".

Sophia_Sellars · ‎04-06-2020

Got it. I just updated it! Thank you for your help.

Sophia_Sellars · ‎04-03-2020

Sorry, I can't figure out what you're asking me to do. Can you explain?

Sophia_Sellars · ‎04-03-2020

I have this email script that is working correctly: #set( $inTimeZone = $date.getTimeZone().getTimeZone('America/New_York') ) #set( $outTimeZone = $date.getTimeZone().getTimeZone('America/New_York') ) #set( $locale = $date.getLocale() ) #set( $myDate = $convert.parseDate($lead.End_Date_Formula__c,'yyyy-MM-dd',$locale,$inTimeZone) ) ${date.format('EEEE, MMMM dd, yyyy',$myDate,$locale,$outTimeZone)} the only thing left is that I want to set the default value, so if the lead.end_date_formula_C is blank, then I want "the end of the month" to appear instead. Is this on the right track? #if( ${lead.End_Date_Formula__c} == "" ) #set (

Sophia_Sellars · ‎09-06-2019

I wanted to test using an engagement program, but wanted to start small. We sent an email to a large number of leads, and had an engagement program set up so different link clicks put you in different streams within the engagement program. The problem is, when you set up the streams in the engagement program, the smart list for the transition requirements forces the person to already be a member of the engagement program. I know I can go back now that the email has sent and pull a smart list of clicked link in email and send these people to each stream of the engagement program, but I was trying to avoid manually doing this and thought it would work through the transitions rules trigger within the program. The question is: How do you add members to an engagement program from the start?

Sophia_Sellars · ‎04-02-2019

I didn't not get an OOB response on this specific email address, but I have seen that on other hard bounces. Since Marketo is marking these email addresses as invalid, should I take it for its word and assume we will not be able to reach these emails again? Is it possible that we will be unable to reach them through Marketo, but the email is still technically valid and could be mailed to from a personal email?

Sophia_Sellars · ‎04-02-2019

I've been working with our data team to clean out invalid emails. There is one person that Marketo noted as invalid, because it bounced with this reason "554 delivery error: dd This user doesn't have a aol.com account [-9] - mta4129.aol.mail.bf1.yahoo.com" To me, this bounce reason sounds like the email does not exist. However, BriteVerify says it's a valid email. Does anyone have insight on this bounce code and why BriteVerify might think it's a valid email?

Sophia_Sellars · ‎03-20-2019

I am creating an email using the Marketo Smooth sailing template. I noticed that some of the local variables are not in the email, and I need to make edits to them. I am having issues with the Articles module, specifically the right separator border color. There is no meta class for this variable, and when I add it, it still does not pop up as a local variable. I'm not that experienced with designing HTML emails, so I need some help. How do I make that right separator color a variable that I can change? I'd like it to be white (#ffffff) for this specific email. I've attached the HTML for reference. Thanks.

Sophia_Sellars · ‎03-19-2019

I am creating an email using the Marketo Smooth sailing template. I noticed that some of the local variables are not in the email, and I need to make edits to them. I am having issues with the Articles module, specifically the right separator border color. There is no meta class for this variable, and when I add it, it still does not pop up as a local variable. I'm not that experienced with designing HTML emails, so I need some help. How do I make that right separator color a variable that I can change? I'd like it to be white (#ffffff) for this specific email. I've attached the HTML for reference. Thanks.

Sophia_Sellars · ‎03-11-2019

Thank you!

Sophia_Sellars · ‎02-27-2019

Still wondering about this issue! Let me know if I can provide more information.

Sophia_Sellars · ‎11-14-2018

Thanks Floyd! I wanted to add our social media icons to the footer of the email, so I copied the variable definitions at the top from a different template that already has that footer into the new template. Then I added the table to the bottom of the HTML. The social media icon footer looks good in the email, but once it was added, the module section on the right was no longer available.

Sophia_Sellars · ‎11-14-2018

Is there a way to keep the modules available in a Marketo Guided Template while still changing parts of the HTML to match with company's branding?

Sophia_Sellars · ‎03-06-2018

Hello, Our leads in Marketo are pulled through Salesforce. When we send an email campaign, we often upload a specific list of people so that we have the correct targeting. When I upload a list, I select untrusted source and do a default (fast import). Currently, we have the first name and last name set as blocked fields in field management. The idea is that we want to send an email to this list of people, but they already exist in our database and we still want to record the activity on their records. Lately, I have noticed we have a lot of duplicate records. And the duplicate record is being created through a list imports that I am doing. How do I upload lists and still record the activity in the contact records, without creating duplicate contacts?

Sophia_Sellars · ‎02-21-2018

Hello, How do I hyperlink the social media icons that are at the bottom of all my email templates. I am currently unable to add a link. Thanks!

Sophia_Sellars · ‎01-30-2018

No, the soft bounce report is only an additional 10,000 names. So it doesn’t add up. I’ll submit to support. Thanks, Sophia Sellars | Digital Marketing Coordinator National Association of Corporate Directors Direct: 571-367-3688

Sophia_Sellars · ‎01-30-2018

Sophia_Sellars · ‎01-30-2018

But that still doesn’t help me to understand why the hard bounces + soft bounces for an email don’t equal the total number of bounces. Sophia Sellars | Digital Marketing Coordinator National Association of Corporate Directors Direct: 571-367-3688

Sophia_Sellars · ‎01-30-2018

I sent an email to a large list of people. The email stats says there were ~23,000 bounces. I created a smart list for bounces ("email bounced") and soft bounces ("email bounced soft"), but the total only added up to about 12,000. I want to remove all the hard bounces from our database, but I'm not sure the smart list is pulling all of the hard bounces in the smart list.

Sophia_Sellars · ‎01-24-2018

Got it, thanks! Sophia Sellars | Digital Marketing Coordinator National Association of Corporate Directors Direct: 571-367-3688

Sophia_Sellars · ‎01-24-2018

Thanks. I’m trying to figure out where in the HTML code to add mktoModuleScope="true" I’ve tried a couple of places, but it hasn’t worked so far. Any advice? Sophia Sellars | Digital Marketing Coordinator National Association of Corporate Directors Direct: 571-367-3688

Sophia_Sellars · ‎01-23-2018

I have an email with a "two articles" section which has a CTA button for each article. I then cloned this section so I could have four articles total. When I make the button link in one module, it carries over to the cloned module, even though I want them to have different button links. How do I have unique links for each button in a cloned module?

Online Status	Offline
Date Last Visited	‎09-28-2021 03:58 PM

Date Registered	‎10-31-2017 01:10 PM
Date Last Visited	‎09-28-2021 03:58 PM
Total Messages Posted	25

Top Badges Earned

MSI - Is there a way to see when a contact opened ...

Resend email 2 weeks after non-open of a smart cam...

Re: Setting default value for a email script veloc...

Re: Setting default value for a email script veloc...

Re: Setting default value for a email script veloc...

Setting default value for a email script velocity ...

How to add people to an engagement program from an...

Re: Bounce error does not match with BriteVerify R...

Bounce error does not match with BriteVerify Resul...

Local variable not in Marketo Smooth Sailing templ...

Local variable not in Marketo Smooth Sailing templ...

Re: Modules unavailable after bradning Marketo tem...

Re: Modules unavailable after bradning Marketo tem...

Re: Modules unavailable after bradning Marketo tem...

Modules unavailable after bradning Marketo templat...

Importing Lists as Untrusted

Can't Hyperlink Social Media Icons

Re: Removing Hard Bounces

Re: Removing Hard Bounces

Re: Removing Hard Bounces

Removing Hard Bounces

Re: Cloned Module Carrying Over Button Links

Re: Cloned Module Carrying Over Button Links

Cloned Module Carrying Over Button Links