I feel your pain - we also purchased in 4th quarter and quite honestly are very disappointed in the onboarding and implementation process. Help is sporadic and much of the replies involve sending a link for us to figure it out on our own. We switched from another platform and expected the same level of training and support as we received from the other platform- particularly on the design and IT end. Finally got frustrated enough with the lack of help and solid "show me how" questions and hired Marketing Automation Experts out of Canada to help us with the issues we were having in trying to get this platform ready in time for when our subscription to the other platform runs out the end of this month. Best move - we have accomplished more with integrating Marketo to Dynamics and learned more and received more guidance in 1 week than we have in the 3 months from signing the contract and being assigned our "support" team. Plus they are very responsive, do the homework to find where the actual cause of our issues lay, and come back with solutions that work...and we don't have to share our time with anyone else or look at a schedule for an open time slot which then gets rescheduled anyway when we need help or questions answered. In all honesty- without the decision to hire outside consultants,we would not be ready to launch this platform due to questions about anomalies in our sync with our CRM system. Good luck with your implementation. I know how frustrating this is for you - particularly in light of the cost and Marketo's reputation as the market leader. Hopefully Adobe, as the new owner, will make improvements in this process.
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