Dan_Askin

Trevor, seems like it's pointing to a Facebook permissions issue -- speculation that there has been some kind of API endpoint deprecation by FB. I'm trying the FB dev support route; will jump in if I hear anything back about a bug/fix.

FB just told our media buyer that they're experiencing widespread issues the lead ads. Fb support, for its part, directed me to the developer group. There wasn't any dev to being with, so I'm scratching my head, but the support fella isn't budging.

Support response below. I'm not sure how to change permissions -- which perhaps auto-changed on FB's end since we didn't update anything -- but trying to figure it out."When our back end tool tries to retrieve their form, it throws out this message: `2017-12-29 14:07:33,268 msg_type=602 http_c=400 l...

Thanks, Josh. Suddenly, our FB connector stopped syncing on around 12/18. Marketo says it was a Facebook update that was rectified, but still no dice apart from a very brief fix on 12/20. May be something I have to do on my end re: updating FB permissions, but haven't gotten to the bottom of it. Mar...

Anyone get resolution here? I've pushed this to a P1 since we have a huge campaign running and the manual effort involved takes half my time.

Anyone make any progress? I'm still awaiting a response, but I just pinged support again since I'm manually grabbing leads from FB, sorting and distributing a few times a day.

Same issue here. Have submitted a ticket. Our reps aim to reach out within an hour of getting a new lead alert, so not ideal having to download the updated CSVs all day. Fortunately, our campaign is day-parted (9-5 M-F), so we didn't miss out on anything from this weekend.

Thanks, Balkar. The 'fills out form - new' campaign has a smart list whereby lead is created via the form in question. Easy. For the 'fill out form - resub', has fills out form + (something indicating that the lead already exists). That piece -- thought I could use lead was created before system.dat...