Dan_Stevens_

If they're viewing it in the preview pane, that will trigger an "open". The only time this won't register an "open" is if they are reading it in plain-text mode or they have images turned off. So what's happening here is the user has viewed/opened the email in one of these two instances and has cl...

Here are some related links:http://www.marketo.com/small-medium-business/marketing-automation-software/customer-engagement.phphttp://www.marketingrockstarguides.com/category/marketo-user-guide/http://community.marketo.com/Marketodeepdive?id=kA5500000008QlPCAU

Thanks Shad - I know Jep, he was our consultant when I integrated Marketo in 2011 with my prior company. We're now working with Kristen Carmean, who has Dynamics knowledge (she deployed Marketo with Dynamics 2011 (on-premise) with her previous company). In fact, she directed me to this post yester...

Our CRM team at Avanade (we, too, are a Microsoft shop - in fact, our business is a joint venture between Accenture and Microsoft) was asking if there is anyone at Marketo who they can talk to to get a better understanding of the requirements and lessons learned (this original post was certainly a h...

Thanks Shad - this is good to know. Were these daily calls included in your Support package (we have Premier Support) or did you require a separate professional services engagement on top of the original SOW?

Thanks for posting Shad. I feel a bit nauseous knowing now what we may be up against - especially since our sync to Dynamics has been delayed due to other major customization efforts taking place in CRM. Our plan was to continue to move forward with the Marketo implementation and start realizing ben...

Thanks so much Kimi! This is top priority for us (and also has become a major concern). BTW, you're not too far away from me (I'm in Macedonia).

Thanks Cheryl. Sounds like a serious limitation for global organizations like ours where each country will require their own workspace of localized assets. I would love to hear how others setup their Marketo environment who are in a similar situation. If we don't use workspaces - and instead crea...

TJ, are the other 5 reporting features that you list out available across different workspaces?