Averil_Case

Averil_Case · ‎05-28-2018

Hi there, Does anyone know how to resubscribe leads who have previously unsubscribed? Some people in our database have unsubscribed, but have then later filled out a form to resubscribe. I have tried to resubscribe them in a smart campaign by using 'change data value' | attribute: Unsubscribed | New value: False. and by also unticking the unsubscribed boxes manually in their records. I understand that Marketo's durable unsubscribe feature is blocking these changes. Does anyone know how to get past durable unsubscribe for people who wish to resubscribe? Thanks, Averil

Averil_Case · ‎05-15-2018

Hi there, I am trying to set up a program in Marketo where a person can use our website to select a Ecard (e.g. birthday, mothers day etc.) to send to a gift recipient. The flow should be: 1. send confirmation email to buyer 2. wait step - (selected date/time of send) 3. send ecard to gift recipient referencing the buyer as the the gifter I have thought of doing this by creating new fields in the buyers record, eg. giftRecipientEmail, giftSendDateTime, giftFirstName and then in the program flow step adding giftSendDateTime as a token in the wait step and giftRecipientEmail as a token in send alert. However the problem is that if the buyer selects another gift before the previous gift is fulfilled, the fields will be overwritten. I have also considered creating a record for the gift recipient and marking them as not opted in, but I'm not sure how to reference the buyer in the gift email. Any help on this would be much appreciated! Thanks, Averil

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durable unsubscribe - how to resubscribe?

Send eCard to gift recipient on behalf of buyer