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Ah, should have noted that detail! Email Suspended is set to False for all 104 people who were not sent the email.
Thank you for having a look! Before pressing send, I went to the Schedule tab and exported the list of people it was set to affect. That number was correct. After the send completed, I checked the list of people who were sent the email against the list of people I exported prior to the send and ther...
This afternoon, I set up a smart campaign to deliver an operational email to 3,460 people. 104 people who qualified for the send were not actually sent the email. I could understand the email not getting delivered, but in this case, the email was not SENT. I confirmed that none of these people:-have...
Thank you, @Michael_Florin! I have reviewed all the records of leads who qualified for my smart campaign today and I can now see that when the 6-digit number is stamped on the Activity Details, it denotes that the lead qualified for the default choice--just as you described. What was confusing me is...
I have a smart campaign with a "Remove from Flow" flow step with 4 choices and a default choice set to Do Nothing. The flow step appears to be removing most of the leads who flow through it, so I am trying to determine which choice is removing people. When I review the Remove from Flow activity det...
You are our hero! Cannot thank you enough for your help in sorting out this issue that was going on for an embarrassingly long time!
Well, we made an interesting discovery after my last post. We were able to replicate one of the issues we're seeing. Here is what we are seeing:1. We submit our upcoming webinar form (ID 4248) on this page https://www.confluent.io/resources/online-talk/how-to-build-event-driven-microservices/ and th...
Thank you so much for your quickly reply! I manage a team that is investigating the issue and, it turns out, there was some confusion around the referrer constraint, the _mktoReferrer field, and some custom referrer fields in our instance. Thank you for confirming my understanding of the constraint ...
Has anyone dealt with a situation where the wrong form is being submitted when people register for something on your website? We have seen both of the following:-One form is submitted from a specific referrer and it is not the form on that referring page-Two forms are submitted at the same time. One...
Looking for some help understanding something that I can't figure out from available docs and past discussions on the topic. Can someone please clarify the following? 1) When you use the referrer constraint with a Fills Out Form trigger, is the "Referrer" the page the form is embedded on? 2) What p...