Nikki_Aurelio

Hi all - I referenced this conversation in a support ticket I opened for the same issue. We have it across our website and could not wait until June 14 for a fix. After a bit of back and forth, the Support Engineer told me: One of our Operations Engineers was able to find that the issue was the resu...

I finally went direct to support, and I learned that this is not possible at this time.Per Marketo Support:At this time for emails they cannot be beyond what is available. This is, however, on the roadmap for a feature to be added. They are downloaded as images that are generated on server so even C...

Yes, if you select to Honor DNT (do not track browser settings) than the RTP will not load. It wasn't a "fail" on RTP, but we needed to set up a backup option that would show when the RTP does not load and is suppressed.We're still tweaking, but I'll be sure to share the exact coding we used when fi...

That makes sense! Thank you Sanford!

Yes, I understand/agree why it works that way if the user doesn't want to be tracked. My question is what people do on their website when the content ai rich media isn't displaying because of that, i.e. not having a blank space on the page.

That was actually what we tried first, but unfortunately some of the fields are at the account level, so the custom list view won't work.

Thanks Gerard Donnelly​! We've done extensive testing in Email on Acid as well and cannot recreate. I'll be sure to share what the development agency finds if they are able to correct it.