Karan_Hari3

Hi Ariane Savvides​ ,After making edits to your email, you need to right click on the email and "approve the draft", for the changes to be saved in the email (As shown in the below snapshot)Best Always,Karan Hari

Hi Karen Black​, Please find below the difference between Editor and Launcher role for content AI. Also, for your reference - This and additional details on various roles and permissions are also provided in URL belowLogin and User Management - Marketo Docs - Product DocumentationHope that helps Bes...

My pleasure Best Always,Karan Hari

Hi Becky Lyttle​ ,Would it be possible to send the HTML of this particular section or maybe provide a screen shot of the HTML for this section. That would give me a better perspective as to why this could be happening.Best Always,Karan Hari

Hi Jennifer Kelly​ ,Not at all a problem. Happy to help! Please feel free to reach out in case of any further query. Also, in case you consider your query resolved, Request you to kindly mark the response as "Correct" as it would help in future searches.Best Always,Karan Hari

Hi Jennifer KellyLike Ankit mentioned, and as shown in the below snapshot example, Even though the email program is not approved here, Email could still go out Via the smart campaign that is scheduled (in the screenshot).Best Always,Karan Hari

Hi Jennifer Kelly​ ,In this case, like Ankit rightly mentioned, the email could not have gone out of an unapproved program. And again, the best way to troubleshoot this wold be to pick random leads who went through this email program or check leads who you think received the email via this program a...

Hey Cecile Maindron ,I totally understand! I too at times miss out on small points like these. Glad your query was addressed . Best Always,Karan Hari

Hi Jennifer Kelly​,Just to confirm, Are you referring to standard email program? Or are you referring to the email asset being unapproved?In my initial days of learning Marketo, I once remember scheduling an campaign with an email in edit draft - thinking its unapproved (Since the green check was no...

Most Welcome Michael Florin Best Always,Karan Hari