Kenny_Elkington

There's not much to go on here, and I'm not sure what might cause this. Support should be able to help you triage this. Please provide any example calls, responses, assets and leads that you can.​Answered here: https://nation.marketo.com/message/167709-re-tokens-dont-work-under-the-program-cloned-...

We're preparing a fix for this in the upcoming minor release, currently scheduled for the last week of July.

It's possible. Have you asked your vendor if they're getting any errors, or seen any errors in your notifications?

Could you explain a little bit more about what's happening here? You mention this:>when the make an update on their end to the record (about 10-20 minutesAre they trying to pass back changes 10-20 minutes later? If so, how? Webhook responses can only be mapped back to a lead record as part of the...

We believe the queued->processing issue has been resolved. Jobs which were stuck in queued should be getting picked up into processing now. There's a few other failure types we're seeing and investigating though.

Could you share the export ids, and your subscription id with me privately? Just follow me in my profile, and you can DM me.

We've got an engineering escalation open now and are looking into the issue.

We've got an engineering escalation open now and are looking into the issue.

In that case, I would encourage you to file a support ticket with the details. Can you get any new jobs to start processing?

Bulk Extract has its own queue within each instance, so it shouldn't be blocked by other job types.