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Thanks Elliot. This is a great idea. Instead of assigning to an account named after the referring person, would it make more sense for the account be named after the person receiving the referral?For instance, if Account Manager Bob Smith refers a contact to another account manager named John Jones,...
My company's sales department is split up by product line. Team A, for example, sells Cameras. Team B sells media equipment. Typically, there is not much overlap in customer for these 2 groups.My company is thinking of rolling out a "Lead Referral Program", where when an Account Manager speaking to ...
Hi,I'd like to create a custom object to store product purchase history. Since our customers often own multiple products (and there is a one-to-many relationship), this seems to be a perfect use case for custom objects. However, I am capturing product purchase history through Marketo forms (product ...
Thanks Sanford,The survey is a Marketo form. Since "Case Number" is in the case object as a constraint (and not a field), I wasn't sure if I would be to append the case number to the survey link. If you think this is an option, I will investigate.Thank you!
We recently launched an NPS program to track customer satisfaction with our support team. Any time a case is closed in SFDC, that contact gets added to an SFDC campaign, and I trigger off of "is added to campaign" to send an email pointing to the survey. Although we have launched this, the next step...
Hi,I am setting up a product registration landing page for people to register their products. The idea is that people can register as many products as they own -- so if someone has 15 products, they would register all 15. With that in mind, having one field for "Product Model Number" and another fie...
Hi,I am working on a Product Registration form that allows people to register their products. The challenge is that we have many, many products, often with names that are hard to remember. I am trying to help people remember the names of their products when filling out the form, and I have two possi...