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Issue DescriptionUpdates made to an embedded Form are not immediately reflected on the web after the Form is approved. Issue ResolutionTo improve page load times, Marketo Forms are served from a cache. It may take up to 4 minutes for newly approved changes to forms to display on the web. This only a...

What’s changing?On February 21, 2019, Webkit announced the new release of Safari’s Intelligent Tracking Prevention (ITP), known as ITP 2.1 and ITP 2.2 shortly thereafter. With ITP 2.x, all persistent client-side cookies, i.e., non-session cookies created via JavaScript through document.cookie, are c...

Issue DescriptionWhat BCC options are there for email sends? Issue ResolutionMarketo support can enable BCC on request. If an email address is to be BCC'd on a batch email send, they'll get 1 BCC for every 1 email Marketo sends. (10k email sends = 10k BCC emails). This can be useful for archiving a...

Issue DescriptionIn Notifications, you may encounter a Web Services Error message that contains details as below along with the Error Code and Count (i.e. number of times the error occurred). For example:The Web Services encountered the following error.Error Code Count609 1Issue Resolution Mo...

What’s changing?Previously, customers could choose whether they wanted to secure their pages and tracking links via SSL. The responsibility of procuring, maintaining, renewing, and securely sending the certificates to Marketo lie entirely with the customer – Marketo just hosted them. In 2017, Chrome...

Identifying Landing Page Domains in Your InstanceAs of August 2019, Secured Domains will be included as a base offering for all subscriptions, to ensure our customers are set up for digital security best practices when it comes to their marketing efforts. The base offering will secure your first La...

System Uptime and Reliability MonthUptimeFebruary 202099.972%January 202099.925%December 201999.893%November 201999.942%October 201999.945%September 201999.963%August 201999.489%July 201999.980%June 201999.750%May 201999.800%April 201999.980%March 201999.680% Email Deliverability Score Trusted IPs...

NOTE - Only authorized support contacts from your organization can submit support cases. To tell if you are an authorized support contact or not, access the Support Tab and select Create Case. If you are not an authorized contact, you will receive the below screen. If there is available space yo...

Marketo Support's Mission is:"To provide fast and friendly world-class support through creative, flexible solutions to empower Marketo Automation Software success." Areas of Responsibility:Technical Support Engineers (TSEs) are your initial point of contact for any questions or concerns. TSEs are r...

NOTE: Securing any Marketo domains requires the "Secured Domains" product first be added to your subscription. A base offering will be automatically added to all customer subscriptions at next renewal, but to make any SSL or domain changes, or purchase coverage for additional domains, please contact...