Submitting a Support Case to Marketo Support



NOTE -  Only authorized support contacts from your organization can submit support cases. To tell if you are an authorized support contact or not, access the Support Tab and select Create Case.  If you are not an authorized contact, you will receive the below screen.  If there is available space you can select the green button and add yourself as a support contact. If there are no open available support contact slots, the green button will not appear, and you will need to contact the support admin for your account.


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1. Go to Support.


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2.  Click My Case Management


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3. Click on +Create A Case


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4. Enter a Subject to see suggested articles on the problem.
Select an article to open a new tab.
Select the + if you would like to see the full subject of the article first.


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6. Didn't find the help you needed? Enter your information into the required fields. Click Submit.


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Great! You've submitted a case. A support rep will reach out to you shortly.