Using Frank's screenshot above...let's assume the same audience will be sent emails 1-3 and we have a smart campaign status set so that changes every time someone opens the email, their status changes to "open" at ea. individual email program level. What happens if the same contact opens all three emails? How does Marketo manage program status for the same audience being sent emails within the multiple email programs nested under default program? Note: the three emails programs are synced to their respective SFDC campaign, so the structure would look as follows Parent-SDFC-Campaign (Default Program) Child-SFDC-Campaign-1 (Email Program) Child-SFDC-Campaign-2 (Email Program) Child-SFDC-Campaign-3 (Email Program)
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Hello, I would like to present a few scenarios to see if others have dealt with this: 1. We want Marketo to control the leads or contacts that sync to a SFDC campaign based on their program progression value--typical. However, on the opposite side of the spectrum, we want our sales team to have a level of control in the event that they want to remove a contact member of that campaign members...so that the marketing department is informed with the latest (and most up to date) segmentation sales approved for use on subsequent sends. If they are removed from the campaign by sales, it tells marketing that the contact should not be communicated to as it pertains to this campaign. 2. With giving the sales team the ability to remove members from the campaign, the marketing team wants to implement a cutoff period so that changes (by sales) does not occur during or after the deployment of a send associated with the campaign. We thought about added two program/campaign values called "active" and "closed" to indicate when sales can conduct those changes, the only issue is that a lead/contact needs to be associated with the campaign in order for that to work. Any ideas of how this could work?
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