Joey_Taralson

Joey_Taralson · ‎11-30-2017

Hey all! I've got a question that I hope you can help with. I use Marketo to send my customers badges for completing certain criteria within our system. Here's a high-level overview: 1. User completes criteria, gets marked with a "1" in this field in our DB 2. That night our DB syncs to Marketo 3. At 5AM, a program pulls everyone with a 1 in that field that has not previously received that email and sends them the badge (thus, it filters out those it has already emailed). Here's the issue I'm running into: If an user has reached their email limitation (I have it set at 3 emails per week), they obviously won't receive their badge email. However, after that 7-day window closes and they haven't received 3+ emails, shouldn't my morning program (#3 above) catch them and send them the badge email? It doesn't seem to be doing that. Any ideas or advice is appreciated!

Joey_Taralson · ‎02-02-2017

My designer creates each of our emails manually (versus creating a Marketo template). I'd like to be able to use Marketo tokens in the email. I'm sure I can do this easily, I just can't find documentation. Would I insert the token into the HTML? Any advice is helpful!

Joey_Taralson · ‎12-07-2016

Thank you Dave! I'll give these suggestions a try. Honestly, I've resorted to just making sure I use Shift+Return instead of just Return from within an email. Seems to help.

Joey_Taralson · ‎11-28-2016

I have this as <div> for both. I'm believe that's how I should have it set up. No?

Joey_Taralson · ‎11-15-2016

PS: Thank you for your response! Hopefully I can get this figured out.

Joey_Taralson · ‎11-15-2016

Hi Dayna, I get that, but I honestly don't think that is the issue (I'm fairly technical). I sent a test email to myself and viewed on Mac, Chrome (latest version), Gmail. It rendered perfectly. When I sent the actual email to my customers, I included a member of my team. He received the email on Mac, Chrome (latest version), Gmail, and it had the line break error. The email was put together with the "blank" template...I shouldn't have to edit HTML to ensure that when I hit return twice it renders a full line break. Nothing in the email in Marketo appears wrong. There are more of these emails set to go out this evening and I have no idea how to correct this error. Second, we had so many issues with our email templates not inserting line breaks correctly (again, we're a team full of developers), that we finally threw up our hands and paid Marketo creative services to create a template for us. They did, and we still have line break errors, this time the errors are showing up in the preview and test emails but not in the email editor. See below: Accurate spacing in editor: Inaccurate rendering: Again, Marketo created these templates! I have no idea what to do. Support can't seem to help me and my account rep directs me to support.

Joey_Taralson · ‎11-15-2016

Guys - am I the only one having line spacing issues with the email editor? I create an email and it renders correctly. Then when I preview or send myself a test, they are missing line breaks. Today I created an email that rendered perfectly. I sent myself a test and it rendered perfectly. Then, when I sent the email (to 70 of my most important customers), it was missing a line break. Here's the correctly formatted email (this was a test sent to my inbox): Here's what was sent out (notice line break missing after #3: Any advice? This is incredibly frustrating!

Joey_Taralson · ‎08-30-2016

It's set as <p>. How do I change to line break?

Joey_Taralson · ‎08-30-2016

I did, and I am an admin. The only options I have is to select New or Legacy on "Email editor version", and to check or uncheck "Enable Marketo starter templates". Joey Taralson | Head of User Acquisition & Growth @Flipgrid <http://twitter.com/flipgrid> 612.702.8304 Blog <http://www.blog.flipgrid.com/> | *Flipgrid.com <http://www.flipgrid.com/> *| *Help Center <http://www.flipgrid.com/support>* On Tue, Aug 30, 2016 at 10:38 AM, Jenn DiMaria <marketingnation@marketo.com>

Joey_Taralson · ‎08-30-2016

Honestly, I don't even know how to change Email Editor settings. I go to settings, and this is the only option I receive: Joey Taralson | Head of User Acquisition & Growth @Flipgrid <http://twitter.com/flipgrid> 612.702.8304 Blog <http://www.blog.flipgrid.com/> | *Flipgrid.com <http://www.flipgrid.com/> *| *Help Center <http://www.flipgrid.com/support>* On Tue, Aug 30, 2016 at 10:28 AM, Jenn DiMaria <marketingnation@marketo.com>

Joey_Taralson · ‎08-30-2016

Has anyone else had a lot of issues with spacing in the new email editor? I'm finding myself having to add two spaces after a sentence in the editor just to have a single space when I preview the email. It's been very frustrating trying to create visually appealing emails. If I'm doing something incorrect, please let me know. Thanks!

Joey_Taralson · ‎08-01-2016

Ok - this is really helpful. Thank you so much for your time in responding to all my questions!

Joey_Taralson · ‎07-29-2016

Ideally, we'd want it to be heuristically popped up. Even better if we can determine if someone has already signed up, and in that case not pop it up. If our only option is to have a Marketo form in a lightbox pop up once per session, we'll probably scrap it and embed an opt-in form elsewhere on the site. Thanks for your help!! -Joey

Joey_Taralson · ‎07-28-2016

I appreciate the response. I do know how to create forms that can be embedded anywhere. But I'm asking for specific Squarespace experience to create an opt-in pop-up form. We used Code Injection under Advanced settings in SS before, but that was with custom code from MailChimp.

Joey_Taralson · ‎07-28-2016

Our company's blog is hosted through Squarespace. We had previously been using a MailChimp form as a "monthly blog digest" opt-in. Visitors would receive a pop-up after a few seconds, asking them to subscribe to the digest. When submitted, their name and email address would be added to a list in MailChimp. Now that we have Marketo, we're hoping to do this through Marketo. Does anyone have any experience with this? OR, can anyone think of a workaround? Only thing I can think of is using a standard Squarespace form and have it push the data to Google Drive, and then come up with some way to get that data into Marketo (potentially manually before a monthly digest email gets sent out). Any ideas are much appreciated. I'm new to Marketo! Thanks, -Joey

Joey_Taralson · ‎07-28-2016

Thank you for your response! Indeed, it appears that we were somehow sold a license that does not include Event programs. I'm pretty frustrated, as Marketo is asking for another $1,500 for this. I've heard from multiple people that it should be included in all licenses.

Joey_Taralson · ‎07-27-2016

I've heard this from others on my Foundation training as well. We don't have the Event program listed under programs. Can't find documentation on why this may be (full disclosure that I am a newbie to the Community here so I'm probably missing something obvious). Any help is appreciated! -Joey

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