Qualifying for email send

Level 2

Qualifying for email send

Hey all!

I've got a question that I hope you can help with. I use Marketo to send my customers badges for completing certain criteria within our system. Here's a high-level overview:

1. User completes criteria, gets marked with a "1" in this field in our DB

2. That night our DB syncs to Marketo

3. At 5AM, a program pulls everyone with a 1 in that field that has not previously received that email and sends them the badge (thus, it filters out those it has already emailed).

Here's the issue I'm running into:

If an user has reached their email limitation (I have it set at 3 emails per week), they obviously won't receive their badge email. However, after that 7-day window closes and they haven't received 3+ emails, shouldn't my morning program (#3 above) catch them and send them the badge email? It doesn't seem to be doing that.

Any ideas or advice is appreciated!