AdeleBriggs

they definitely have first name, last name and email address.it turned out to be a browser extension blocking the cookies 🤔 I had asked them to verify if they have ever received the custom html, what browser they are using because I was certainly getting the custom html on the same page. thank you

Thank you everyone for all your replies. Apologies if I did not explain. The event is a trade show. The people on the stand don't want to fill in a form to capture the leads. They say it takes too long, and would rather scan a badge. From the replies, I don't think I'm missing anything that Marketo...

thank you for your advice. I am not sure I 100% follow. this is a trade show that we don't have access to their badges. These delegates are unknown to us.

Thank you. I do these already. It is just this year they are saying the event is too busy and they don't have time to fill in the form. They want to just scan their badge. 😒

thank you. I'll check out the AtEvent - that sounds interesting. I have looked at one scanner, but it requires the full implementation of a platform which I didn't want to do at this point.

thank you for highlighting the code. I managed to get the code to work. I had not included the suffix of the field name [__c] I have not really experimented with the velocity code, and because of an urgent requirement to complete an email I was trying my best.

My salesforce admin has just commented that the lookup fields are on the custom object to the Opp & Contact But the Opp & Contact doesn't have a lookup back to the custom object Could this stop the velocity script from pulling through to the email for that Person?

It is being suggested that I would not see these options this is my velocity coding #if( $Commerce_Request__clist.size() > 0 )#set( $request = $Commerce_Request__clist.get(0) )${request.CreatedDate}#elseNo request found.#end when I preview the email for the person record with the custom object it i...