Custom HTML not appearing for returning visitors

[AdeleBriggs]

Hi, has anyone had any issues that prevent the custom HTML presenting for some returning visitors. It is working for me but not for our website developer.

I'm checking their browser, making sure they are not incognito and if they have ever had the custom HTML. they have previously submitted 3 forms, so they should be adequately cookied.

thanks

[SanfordWhiteman · Accepted solution]

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Hi, has anyone had any issues that prevent the custom HTML presenting for some returning visitors. It is working for me but not for our website developer.

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Not an “issue” per se but the person needs to have First Name, Last Name, and Email Address filled for KV HTML to work.

Beyond that, we’d have to look at their browser. How are you proving that their session is associated (e.g. by including a {{lead.token}} in the page)?

[AdeleBriggs]

they definitely have first name, last name and email address.

it turned out to be a browser extension blocking the cookies 🤔

I had asked them to verify if they have ever received the custom html, what browser they are using because I was certainly getting the custom html on the same page.

thank you