I would like to understand why/when do we need/use "Disable Open Tracking" option in Email 2.0?
Appreciate your help,
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Use it if
Use it if
This box was checked by mistake on a recent email that was sent by my firm. I was wondering for some clarification on one point: if a user's mail client, for example Outlook, automatically downloads images but the user still opens the email, is their open not tracked because Outlook automatically downloaded the images first?
The open is tracked at the moment the image is downloaded. There is nothing that distinguishes an automated image download from a manually initiated download.
Right. My question is just trying to confirm that nothing after the automatic download matters. Essentially, if they mail client automatically downloads, no actions will be tracked after that, correct?
I don't know what you mean by "no actions" but no Open actions matter after that.