Why am I receiving two email alerts when a task is created?

[Anonymous]

When you create a task, you have the option to 'notify' the owner of that task. When we set that value to true, the owner receives two Alert Emails - one that provides null information and one that provides accurate information.

Why is this happening? Normally, one task gets created in SFDC and one email alert gets sent to the account owner. Now, one task is being created and two email alerts are being sent off. We do not want to receive the email that provides null information. This started happening at the beginning of the week, but I haven't made any changes.

Is anyone else having this problem?

[Anonymous]

Hey Andrew,
This sounds very strange. Can you go into the activity log of a lead who triggered these alerts? See if there is a seperate "Send Alert" activity. Also double click on the "Create Task" activity and see if anything looks strange there.

Will

[Anonymous]

Hi Will,

There isn't a seperate "Send Alert" activity. Everything looks fine to me. I can't spot anything strange within the record's acitvity log.

-Andrew
 

[Josh_Hill13]

Andrew,

The Notify=TRUE option tells SFDC to send an email from SFDC. This email is generated by SFDC. If it is entirely null, then you have to either 1) fix the email in SFDC or 2) put a Wait Step after sync to ensure that the Task info is filled in before SFDC or Marketo try to assign the Task.

The second email is coming from Marketo's Send Alert. If this email is wrong, then it may be because you need to have Marketo Wait until SFDC is finished updating. It's also possible NULL information is due to Anonymous leads entering this flow.

[Anonymous]

Thanks, Josh.

I put in a wait step and nothing changed. I'm still getting two emails - one with accurate information and another with null values for my Contact and Account. The thing that's bothering me is that I am now receiving two emails back to back. I only want one email that gives me the information within my task. I've always received one email and that somehow changed at the beginning of the week. Here's the field that we're using in our flow action.



 

[Anonymous]

This is all set. Salesforce users can specify whether or not they want to be reminded via email of every task that's assigned to them. Our Salesforce Admin hid this setting and it is now working as expected. Again, this started happening after Salesforce moved to the winter 2015 edition on the 17th.