Website jumplink issues with email buttons

[mphilippon]

Hi everyone,

When we insert a link with an internal jumplink (i.e., www.example.com#form-- note: just an example, not a real URL) into the URL on an email module including a CTA button, it does not work. Instead, the jumplink portion seems to be erased, so it just goes to, hypothetically, www.example.com.

When I click on the button in a sample email or in the preview, it renders as www.example.com + a bunch of Marketo munchkin code and ends with #form? 

I am not sure why the question mark is being added. I've double-checked that in the URL field in the email module, there isn't an extra space at the end of the URL.

However, the jumplink hyperlink works correctly when I insert hyperlinks directly into the text box. It only seems to be an issue with buttons.

Any insights into why this is happening? The only way I can think around this just clicking on the button in the text field and manually inserting the URL there as opposed to in the module section in the email design.

Michelle

[SanfordWhiteman]

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When I click on the button in a sample email or in the preview, it renders as www.example.com + a bunch of Marketo munchkin code and ends with #form?

---

What do you mean by “a bunch of Munchkin code” exactly?

The correct mkt_tok-enized version of https://www.example.com#form is https://www.example.com?mkt_tok=123..ABC#form.

[mphilippon]

Hi Sanford,

Great question! Here's an example of the link that rendered when I clicked on a sample email: https://www.dumpsters.com/b2b/commercial-service?mkt_tok=MDk2LUJRQS03MDQAAAGElkJnyBZP4v-iivbMIm1PA2E...

The URL was https://www.dumpsters.com/b2b/commercial-service#waste-audit 

As you can see, the link generated in the button does not go to the jumplink itself, but just to the regular page.

Michelle

[SanfordWhiteman]

Can you show the underlying code used to build these hrefs? If you set the link to mktNoTrack what do you see?

[mphilippon]

Hi Sanford,

Not sure if this is what you're asking for, but here's the HTML source code from the CTA button module:

<div>
<table cellpadding="0" cellspacing="0" border="0" align="${alignCenter}">
<tbody>
<tr>
<td bgcolor="${CTABGColor}" style="text-align: center; border: 1px solid ${CTABorderColor}; color: ${ctacolor}; background-color: ${ctabgcolor}; text-decoration: none; font-size: ${CTAFontSize}px; line-height: 110%; font-family: ${fontfamily},Arial, sans-serif; padding: 13px 20px; border-radius: ${CTABorderRadius}px;"><a style="text-decoration: none; color: ${ctacolor};" href="${CTAURL}?${url-parameter}">${CTAText2}</a></td>
</tr>
</tbody>
</table>
</div>

And do you mean un-checking "Include mkt_tok" or "Track Link" in the edit link section? 

Thanks,

Michelle 🙂