We are having with HTML when creating email. There is an error that appears so the email won't show.

CJF
Level 1
Level 1

We are having with HTML when creating email. There is an error that appears so the email won't show.

When we use HTML to create an email, there is an error that appears stating that Marketo is unable to load the HTML code. Is there something we're not doing correctly?

2 REPLIES 2
Darshil_Shah1
Level 10 - Community Advisor

Re: We are having with HTML when creating email. There is an error that appears so the email won't show.

It would be helpful if you can share error snapshots and/or more details on the error. Do you see this while editing the email, or while approving the draft, or while trying to edit an approved email (cannot load email error)? Also, you may already know this but just for reference Marketo requires the emails to be created in the syntax that it identifies with for creating the email modules/editable components/elements.

 

Best,
Darshil
Jo_Pitts1
Level 10 - Community Advisor

Re: We are having with HTML when creating email. There is an error that appears so the email won't show.

Can you post the HTML? Tell us the error?

We're completely blind here.