My understanding is that when a lead is owned by a SalesForce queue instead of a user, the Lead Owner fields in Marketo are empty. So is there any way to be able to identify what queue owns a lead? That would help us when we want to set up a smart campaign to take certain actions based on the queue that a lead may be assigned to.
There are threads on this topic.
The easiest way is to add a field called Queue Owner to the Lead and have SFDC populate that with the current Queue's name. It should be erased if it moves to a Person or Account.
Thanks for the confirmation. I pretty much figured this is what would be necessary but I wanted to make sure there wasn't some other way already available before we ask the CRM team to set this up.