Re: Visibility to SalesForce Lead Queue Ownership from Marketo?

Anonymous
Not applicable

Visibility to SalesForce Lead Queue Ownership from Marketo?

My understanding is that when a lead is owned by a SalesForce queue instead of a user, the Lead Owner fields in Marketo are empty.  So is there any way to be able to identify what queue owns a lead?  That would help us when we want to set up a smart campaign to take certain actions based on the queue that a lead may be assigned to.

2 REPLIES 2
Josh_Hill13
Level 10 - Champion Alumni

Re: Visibility to SalesForce Lead Queue Ownership from Marketo?

There are threads on this topic.

The easiest way is to add a field called Queue Owner to the Lead and have SFDC populate that with the current Queue's name. It should be erased if it moves to a Person or Account.

Anonymous
Not applicable

Re: Visibility to SalesForce Lead Queue Ownership from Marketo?

Thanks for the confirmation.   I pretty much figured this is what would be necessary but I wanted to make sure there wasn't some other way already available before we ask the CRM team to set this up.