Video links embeded in email download instead opening in a Browser

[Manish_Khemani1]

Hello Marketo Ninjas,

When I embed a Video file link in Marketo email, a recipient - when she/he clicks on the link causes the 'download as' pop box appear that causes the file to download. Instead I need to open it in a browser window.

Is there any way I can configure this using the UI or tweaking the html code behind it?

Regards,

Manish

[Darshil_Shah1]

Can you please provide the email code? I think it's fine even if you share the embed part. Thanks!

[Manish_Khemani1]

Hello Darshil,

Following is the code snippet:

----------------------------------

<p><span style="font-family: verdana, geneva; font-size: 14px;">Thanks for reaching out. Please find below the recording link for your quick perusal;</span></p>
<p><span style="font-family: verdana, geneva; font-size: 14px;"><a href="https://www.tcs.com/xxxxxxxxxx.mp4">Recording Link</a></span></p>

-----------------------------------

Regards - Manish

[Darshil_Shah1]

Unfortunately, I couldn't reproduce this! I added a test mp4 video file link in the href attribute and added the html snippet you shared in a test email - when I sent out the sample email and clicked the "Recoding Link", the video opened in the browser itself and it didn't prompt to download. Could this be due to the way video is hosted (the HTTP response headers forcing the download instead of opening in the tab)?

[SanfordWhiteman]

Agreed, @Manish_Khemani1 please include the actual link so we can check.

[Manish_Khemani1]

Hey @SanfordWhiteman ,

Here's the video link - https://www.tcs.com/content/dam/tcs/videos/industries/life-science-and-healthcare/hero/Redefining-Dy...

Regds - Manish

[Darshil_Shah1]

As expected, the response header "content-disposition" is set to "attachment" (see below image). IMO, it should be set to "inline" indicating it can be displayed inside the Web page, or as the Web page.

[SanfordWhiteman]

---

As expected, the response header "content-disposition" is set to "attachment" (see below image). IMO, it should be set to "inline" indicating it can be displayed inside the Web page, or as the Web page

---

What browser are you testing in? I don’t see that with a simple cURL:

content-length: 71741351
content-type: video/mp4
last-modified: Wed, 18 May 2022 14:01:44 GMT
accept-ranges: bytes
etag: "446afa7-5df49b284f37f"
server: Apache
x-frame-options: SAMEORIGIN
x-xss-protection: 1; mode=block
x-permitted-cross-domain-policies: master-only
content-security-policy: child-src *
content-security-policy: child-src *
content-security-policy: child-src *
cache-control: max-age=2588667
expires: Wed, 22 Jun 2022 06:07:00 GMT
date: Mon, 23 May 2022 07:02:33 GMT
strict-transport-security: max-age=31536000 ; includeSubDomains

[Darshil_Shah1]

Hi Sandy,

I am testing this in the chrome browser (incognito mode).

I've noticed that if you directly navigate to the video URL in the browser, then the video starts playing in the browser itself and response headers are same as that you shared (no content-disposition: attachment response header), but when you come via the CTA, the video doesn't play in the browser, rather it starts downloading and in this case the content-disposition response header is set to the attachment.

[Manish_Khemani1]

Hi @SanfordWhiteman , @Darshil_Shah1 

Is there any solution that you can suggest?