Velocity Script Token on an Alert Flow Step

[Anonymous]

Can a velocity script token be used in an alert flow step?  Our sales consultants would like to get email alerts through Marketo. We can't use the Accout Owner or Lead Owner fields so we need to use a token.  And since the smart campaigns trigger off the opportunity, I need to use a velocity script. I have tried testing this a few times but it is not working.  Am I doing something wrong?  Are there other solutions that Marketo has for us being able to alert our sales consultants?

[Tara_Petre]

Hi Brenda, 

We use lead owner tokens in this way and have not had issues with it.



This may be over simplifying the matter, but is the underscore in the actual name of your field or are you referencing the CRM field map information? 

Tara

[Stijn_Heijthuij]

Hi Brenda,

The short answer: No.

I had a similar question recently: Why can't we use Email Script tokens in Flow steps?

The long answer by John Clark​;

Email scripting tokens work because the email gets sent through a processor when it gets built, and before it gets sent out.  Flow steps do not get processed like this, so running scripts in a flow step is not possible.